YUEN TUNG LEUNG
Richmond,BC
Summary
Dedicated Customer Service Representative dedicated to providing quality care for customer satisfaction. Ability in identify customer needs and delivering effective solutions to solve problems.
Overview
3
3
years of professional experience
Work History
Store Assistant
The Body Shop Hong Kong
07.2021 - 12.2023
- Complete merchandising tasks and provide customer services
Student Intern
REINA Limited
08.2021
- Attend meetings of the host company
- Complete marketing research about the fur market in Hong Kong
- Final presentation regarding the research
Growth Promotion Officer
Ztore HK Limited
07.2022 - 02.2023
- Create customer-oriented promotion content on social media
- Manage major digital channels
Customer Experience Officer
Casetagram Limited
01.2024 - 08.2024
- Resolve matter with customer enquiry and monitor customer feedback across social network
Education
Bachelor of Language Studies with Honours and Bachelor of Global Business -
Hong Kong Metropolitan University
07.2023
Skills
- Microsoft Office
- Communication Skills
- Team Collaboration
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Experience Officer
Casetagram Limited
01.2024 - 08.2024
Growth Promotion Officer
Ztore HK Limited
07.2022 - 02.2023
Student Intern
REINA Limited
08.2021
Store Assistant
The Body Shop Hong Kong
07.2021 - 12.2023
Bachelor of Language Studies with Honours and Bachelor of Global Business -
Hong Kong Metropolitan University
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