Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikias Demissie

Victoria,BC

Summary

Results-driven professional with extensive experience in customer service management, business analysis, and retail operations. Proven ability to enhance organizational performance through effective leadership, team development, and strategic problem-solving. Recognized for consistently meeting and exceeding targets and adapting swiftly to changing environments. Committed to continuous improvement and operational excellence in fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

TD Bank
05.2023 - Current


  • Supervise daily operations and sales functions to maximize customer satisfaction.
  • Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.

Store Manager

The Shoe Company
11.2022 - 05.2023


  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service.
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Set effective store schedules based on forecasted customer levels and service requirements.
  • Approved regular payroll submissions for employees.
  • Promoted team performance and efficiency by fostering healthy environments.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions.

Operation Store Manager

Mark’s Work WearHouse
06.2021 - 10.2022
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Provides leadership to team and consistently coaches
  • Implement, communicate and ensure compliance with all operating procedures, processes and policies
  • Deliver performance metrics, process improvement and Lean techniques
  • Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

Retail Assistant Manager

Yelma Demissie Importer And Exporter
05.2017 - 08.2018
  • Acted as in-store sales leader and build relationships with customers
  • Trained employees in suggested selling and merchandising techniques.
  • Recruited, interviewed and hired individuals
  • Monitored and identified store losses and implemented solutions.
  • Completed daily paperwork and computer entry of sales data.
  • Exceeded sales goals and accomplished business objectives

Education

Associates Degree - Associate of Commerce And Business Administration

Thompson Rivers University

High school Diploma -

Notre Dame School

Skills

  • Cross-Functional Collaboration
  • Retention management
  • Performance Evaluations
  • Team Recruiting and Hiring
  • Training and Onboarding
  • Customer Relationship Management
  • Relationship Building
  • Business Objective Analysis

Certification

  • Emergency First Aider For Industry (OFA Level 1 Equivalent)
  • Occupational Health & Safety Committee Part 1 & 2

Timeline

Customer Experience Manager

TD Bank
05.2023 - Current

Store Manager

The Shoe Company
11.2022 - 05.2023

Operation Store Manager

Mark’s Work WearHouse
06.2021 - 10.2022

Retail Assistant Manager

Yelma Demissie Importer And Exporter
05.2017 - 08.2018

Associates Degree - Associate of Commerce And Business Administration

Thompson Rivers University

High school Diploma -

Notre Dame School

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Mikias Demissie