Miki Itayama

• Reservation management for hotels and accommodation as a Bilingual speaker (English and Japanese) for customers in all over the world
• Provided friendly and knowledgeable assistance to average of 40 users per shift across in-person, phone and digital channels
• Maintained an average customer satisfaction rating of 4.8 out of 5 score in whole 2 years through effective problem solving, higher empathy skills and commitment to exceeding expectation.

• Professionally handled high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services
• Thoroughly and efficiently gather customer information, assessed and fulfilled customer needs and educated customer where applicable regarding products and services listed
• Meet or exceed company and client performance metrics.

• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
• Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.

Greeted and served all customers courteously and efficiently
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Manufacturing Sushi, and variety of Japanese food menu options
Delivered Sushi in a timely manner to a multitude of customers
Prepared and tracked order forms for inventory and stocked supplies
Maintained clean and organized manufacturing areas to uphold restaurant hygiene standards