Mikhail Tokman
Toronto,Canada
Summary
Dedicated and hardworking professional with diverse experience in customer service, food preparation, and retail environments. Skilled in creating positive guest experiences, maintaining efficiency in fast-paced settings, and ensuring high standards of quality and hygiene. Proven ability to multitask, collaborate with teams, and uphold attention to detail. Eager to bring a strong work ethic and a commitment to excellence to any role.
Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff member
Tim Hortons
06.2023 - 08.2024
- Customer Service: Greeted customers warmly, took orders accurately, and ensured a positive guest experience
- Order Preparation: Prepared beverages, sandwiches, and baked goods according to company standards and customer preferences
- Speed and Efficiency: Worked in a fast-paced environment, handling high volumes of orders while maintaining accuracy and quality
- Cash Handling: Operated the cash register, processed payments, and ensured accurate transaction records
- Team Collaboration: Coordinated with team members to maintain smooth operations during peak hours and achieve daily goals
Baker
Crimean baker
01.2020 - 01.2022
- Excelled as a baker, showcasing versatility through the preparation of a wide range of baked goods and pastries
- Crafted an array of baked items, including bureks, pastries with assorted fillings (spinach and cheese, cheese, meat), and apple strudels, demonstrating a strong understanding of diverse recipes and techniques
- Baked breads (sourdough bread, whole wheat, rye, multigrain), cupcakes.
- Consistently maintained high product quality by strictly following recipes and baking procedures
- Ensured a clean, organized, and compliant kitchen environment, adhering to all health and safety standards specific to food preparation
- Managed bakery inventory efficiently, monitoring supplies and restocking ingredients as necessary to maintain smooth production
Barista
Zerna
01.2016 - 01.2020
- Prepared and served a variety of coffee beverages, including espressos, lattes, and cappuccinos, with a focus on quality and consistency.
- Developed basic latte art skills to enhance customer experience.
- Provided excellent customer service, offering personalized drink recommendations based on individual preferences.
- Worked efficiently in a fast-paced environment, managing high-volume orders during peak hours while maintaining a positive attitude.
- Assisted with general café duties such as restocking, cleaning, and handling transactions.
Education
12 Grades -
School number 2
Skills
- Strong teamwork
- Team player
- Friendly and outgoing
- Cleaning and organization
- Food safety and sanitation
- Exceptional customer service
- Safe food handling
- Cash handling
- Beverage preparation
- POS systems
Certification
- Safe Food Handler Training Certificate, 05/28/24, 05/28/29
- Smart Serve Certificate, 241105592216, Mikhail Tokman, 11/05/24, 11/04/29
- G2 driver's license, Ontario
Languages
English
Ukrainian
Russian
Native or Bilingual
German
Limited Working
Personal Information
Relocation: Willing to relocate.
Interests
I love learning new languages and writing horror movie scripts in my spare time
Timeline
Staff member
Tim Hortons
06.2023 - 08.2024
Baker
Crimean baker
01.2020 - 01.2022
Barista
Zerna
01.2016 - 01.2020
12 Grades -
School number 2
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