Mikhail Konin
Calgary,AB
Summary
Proven leader with extensive experience in supervising front-end operations at a large grocery, enhancing team productivity and customer satisfaction. Skilled in workflow management and problem-solving, adept at cash register operation and staff supervision. Successfully coordinated volunteer events at Dr. E.P Scarlett High School, demonstrating exceptional organizational skills and community engagement. Certified or on the road to certification with skills attributed to Bleu, such as Bartending, Assistant Bartending, Doorman, or any other position that the hiring team would see fit.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Safeway Shawnessy
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving staff performance.
- Operated warehouse machines and had to perform straining physical activity.
- Dealt with deposits and bank-store operations.
Volunteer Coordinator
Dr E.P Scarlett Highschool
09.2021 - 06.2024
- 50+ hours of organizing in/out of school events, engaging the students and community members.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the school's goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
Bachelor's of Education - Secondary Social Studies (Major), History (Minor)
University of Calgary
Calgary, AB01-2028
High School Diploma -
Dr. E.P Scarlett High School
Calgary, AB05-2024
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Supervision of Staff
- Complaint and Concerns Resolution
Certification
- ProServe (Certified)
- Security Training (En route to Certification)
- Mixology Courses (Self-taught/Online Courses)
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Front End Supervisor
Safeway Shawnessy
09.2022 - Current
Volunteer Coordinator
Dr E.P Scarlett Highschool
09.2021 - 06.2024
Bachelor's of Education - Secondary Social Studies (Major), History (Minor)
University of Calgary
High School Diploma -
Dr. E.P Scarlett High School
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