Summary
Overview
Work History
Education
Skills
Timeline
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Michael Leija

Pomona

Summary

Passionate Barista Trainer known for high productivity and efficient task completion. Specialize in coffee brewing techniques, customer service training, and operational workflow optimization. Excel in communication, leadership, and adaptability to ensure team success and exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Barista Trainer

Cal Poly Pomona Starbucks
Pomona
01.2025 - Current
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
  • Assisted in developing new recipes for specialty drinks that meet corporate guidelines.

Barista

Starbuck Coffee
04.2021 - 03.2024
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sandwich Artist

SUBWAY®Restaurants
01.2020 - 04.2021
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Accurately operated cash register to process customer payments.
  • Cooked batches of food according to standard recipes.

Volunteer

East Valley Community Health Center
08.2019 - 10.2019
  • Assisted with special events or programs.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Met with other volunteers and program leaders to discuss new service opportunities.

Education

High School Diploma -

Charter Oak High School
Covina, CA
05.2020

Skills

  • POS System Operations
  • Time Management
  • Cash Handling
  • Customer Service
  • Food Safety Guidelines
  • Team building
  • Employee training
  • Espresso preparation
  • Customer service
  • Quality control

Timeline

Barista Trainer

Cal Poly Pomona Starbucks
01.2025 - Current

Barista

Starbuck Coffee
04.2021 - 03.2024

Sandwich Artist

SUBWAY®Restaurants
01.2020 - 04.2021

Volunteer

East Valley Community Health Center
08.2019 - 10.2019

High School Diploma -

Charter Oak High School
Michael Leija