Rodensky Bien-Aime
Terrebonne,QC
Summary
Hardworking and accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Industry standards and best practices.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Cogeco
Montreal, QC
08.2023 - Current
- Achieved high quality marks on quality assurance evaluations through (AHT) average handled time.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Diagnosed system errors and implemented solutions to resolve them.
Customer Service Representative
Rogers
Montreal, QC
05.2021 - 07.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Delivered service and support to each customer, paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Credit Card Customer Service Representative
Affinity Global .
Montreal, QC
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Educate customers on how to improve their bad credit scores due to forgotten unpaid bills.
Education
High School Diploma -
Wyandanch Memorial Highschool
New York, Wyandanch 06.2017
Skills
- Bilingual
- Computer skills
- Work calm under pressure
- Multitasker
- Meets deadlines
- Tenacious
- Technologically savvy
- High-energy attitude
- Adaptive team player
- Business development understanding
- Problem-solving abilities
Interests
VOLUNTEER EXPERIENCE OR LEADERSHIP , First sergeant in JROTC(Junior Reserve Officer Training Corps) 2
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Technical Support Representative
Cogeco
08.2023 - Current
Customer Service Representative
Rogers
05.2021 - 07.2023
Credit Card Customer Service Representative
Affinity Global .
High School Diploma -
Wyandanch Memorial Highschool
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