Mikelita Lenapir
Oshawa,Ontario
Summary
A dedicated and compassionate social development professional with over 13 years of experience in community development, social work, and healthcare support. Demonstrated ability to lead teams, mobilizes communities, and assists vulnerable populations. Skilled at liaising with cultural groups, NGOs, and healthcare institutions to deliver impactful social services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer
La Quinta Inn & Suites
Current - 09.2024
- Served food and assisted with cleaning to support hospitality services
- Engaged with guests to ensure a positive experience
- Maintained cleanliness and organization in common areas and dining spaces.
- Maintained clean, neat, and operational facilities to serve program needs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Habitat for Humanity GTA Store
08.2024 - Current
- Completed 60 hours of continuous volunteering, assisting in the organization and operation of the store, supporting affordable housing initiatives
- Engaged with community members to raise awareness about housing needs and programs
- Helped with inventory management and customer service, contributing to a positive shopping experience.
Personal Support Worker
Marsabit Referral Hospital
01.2021 - 01.2024
- Provided personal care and support to patients, including individuals with disabilities, ensuring their comfort and dignity in a healthcare setting
- Assisted in developing individualized care plans and ensured the physical and emotional well-being of all patients
- Worked closely with healthcare teams to deliver comprehensive and patient-centered care, addressing both medical and personal needs
- Supported patients in maintaining independence and improving quality of life, coordinating with families and caregivers where necessary.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented vitals, behaviors, and medications in client medical records.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Social Worker Volunteer
Elmolo Forum Organization
01.2010 - 01.2024
- Provided ongoing volunteer support to marginalized and indigenous communities
- Assisted in organizing community events and delivering essential social services
- Supported advocacy initiatives focused on community rights and development.
Screener and Community Mobilizer
Food for the Hungry (FH)
01.2020 - 05.2020
- Conducted screenings for community health and nutrition initiatives
- Mobilized community members to participate in outreach programs
- Worked with local health authorities to ensure project implementation.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
Development Worker
Marsabit County
01.2016 - 01.2020
- Managed community development projects aimed at improving the livelihoods of marginalized groups
- Collaborated with local governments and NGOs to implement sustainable development programs
- Conducted training and capacity-building initiatives to empower communities.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Supported clients and families with empathy and compassion during difficult times.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
Team Leader & Social Worker
Laismis Constituency, Kenya Red Cross
05.2015 - 05.2016
- Led a team in crisis intervention and community assistance programs
- Conducted needs assessments and mobilized resources for emergency response
- Coordinated psychosocial support for vulnerable individuals affected by disasters.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Liaison Officer
Marsabit Cultural Groups, Alliance Française
01.2012 - 01.2014
- Served as the primary point of contact between cultural groups and Alliance Française
- Organized cultural exchange programs to promote cultural understanding and cohesion
- Facilitated dialogue between different community stakeholders to foster unity.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Developed and implemented strategies to streamline communication between internal and external stakeholders.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
Education
Bachelors in Development Studies and Social Work -
Mount Kenya University
Social Science05.2015
Diploma in Community Development and Social Work -
Premise Development Institute
Social Science05.2010
Skills
- Community Development & Mobilization
- Healthcare & Personal Support
- Project Management
- Team Leadership
- Crisis Intervention
- Communication & Liaison
- Cultural Sensitivity
Certification
- M-Banking, Equity Bank
- Certificate in Social Protection
Languages
English
Native or Bilingual
Timeline
Volunteer
La Quinta Inn & Suites
Current - 09.2024
Volunteer
Habitat for Humanity GTA Store
08.2024 - Current
Personal Support Worker
Marsabit Referral Hospital
01.2021 - 01.2024
Screener and Community Mobilizer
Food for the Hungry (FH)
01.2020 - 05.2020
Development Worker
Marsabit County
01.2016 - 01.2020
Team Leader & Social Worker
Laismis Constituency, Kenya Red Cross
05.2015 - 05.2016
Liaison Officer
Marsabit Cultural Groups, Alliance Française
01.2012 - 01.2014
Social Worker Volunteer
Elmolo Forum Organization
01.2010 - 01.2024
Bachelors in Development Studies and Social Work -
Mount Kenya University
Diploma in Community Development and Social Work -
Premise Development Institute
- M-Banking, Equity Bank
- Certificate in Social Protection
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