Mikela Bergevin
Hillsdale,ON
Summary
Dynamic bilingual professional with a proven track record at BioPed Footcare, enhancing clinic revenue through innovative orthotic designs and diversified product offerings. Excelled in fast-paced environments, leveraging exceptional multitasking and collaborative skills to elevate customer service and team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Canadian Certified Pedorthist
BioPed Footcare
08.2023 - Current
- Evaluated emerging technologies in pedorthics, recommending equipment upgrades when necessary for improved service provision.
- Incorporated biomechanical principles into orthotic design for optimal functionality and support tailored to individual patient needs.
- Utilized CAD/CAM technologies to create precise orthotic designs for a wide range of foot conditions, streamlining production processes.
- Conducted follow-up appointments with patients to evaluate the effectiveness of treatments and make adjustments as needed, ensuring long-term success in addressing foot-related concerns.
- Increased clinic revenue by diversifying product offerings to include retail sales of supportive footwear options.
- Worked effectively in fast-paced environments.
Guest Services Supervisor
Mount St Louis Moonstone
11.2021 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback challenges.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Server
Cora
05.2019 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma in Pedorthics -
Western University
London, ON01.2024
Honours Bachelor of Human Kinetics -
University of Ottawa
Ottawa, ON10.2022
Skills
- Active listening and communication skills
- Customer Service
- Teamwork and Collaboration
- High Organizational Skills
- Flexible and Adaptable
- Multitasking Abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Former mogul skier on the Quebec Team
- From 2015 to 2019
- 2019 Canada Games
- Canadian Junior Champion 2014 & 2015
- NorAm finals
- Inner desire to succeed, autonomy, self-disciplined and stress management
Timeline
Canadian Certified Pedorthist
BioPed Footcare
08.2023 - Current
Guest Services Supervisor
Mount St Louis Moonstone
11.2021 - Current
Server
Cora
05.2019 - 06.2022
Diploma in Pedorthics -
Western University
Honours Bachelor of Human Kinetics -
University of Ottawa