Mikee Dancalan
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and time management, exemplified during tenure at Aramark. Excelled in creating positive customer experiences, resolving issues efficiently, and enhancing team collaboration. Demonstrates exceptional attention to detail and a professional demeanor, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Aramark
Manulife Global Headquarters 200 Bloor St. E
08.2024 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Customer Service Representative
Joe Fresh
245 Weston Road ON
09.2023 - 07.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hotel Front Desk Clerk
Abbey Roadside Inn
San Juan Concepcion Tarlac Philippines
04.2015 - 06.2021
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Education
Bachelor of Science - Tourism Management
Holy Angel University
Angeles City Pampanga04-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Professional demeanor
Certification
- First Aid/CPR/AED Certification - American Red Cross.
- Health and Safety for Food Handlers Certification - ServSafe.
- Food Allergen Awareness Training Certificate - MenuTrinfo AllerTrain™.
Timeline
Barista
Aramark
08.2024 - Current
Customer Service Representative
Joe Fresh
09.2023 - 07.2024
Hotel Front Desk Clerk
Abbey Roadside Inn
04.2015 - 06.2021
Bachelor of Science - Tourism Management
Holy Angel University