Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikee Caballero

Surrey,British Columbia

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
07.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Wait Staff Member- Team Leader

WATERFRONT SEAFOOD AND COCKTAILS
02.2023 - 05.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • In-charge of guiding, monitoring and leading team.

Cashier

MORE POWER
06.2020 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Front Desk Receptionist

GRAND XING IMPERIAL HOTEL
10.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk Associate

LA FIESTA HOTEL
07.2019 - 10.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Service Crew Member

Sharetea
09.2018 - 04.2019
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems, handling over in cash daily.
  • Maintain speed and accuracy in preparing food and drinks and assisting in food and beverages selection.

Education

Diploma - CANADIAN WORKPLACE SKILLS TOURISM AND HOSPITALITY

PACIFIC LINK COLLEGE
Surrey, BC
06.2024

National Certificate/ NC2 TESDA - FOOD AND BEVERAGES SERVICES

WESTERN INSTITUTE OF TECHNOLOGY
ILOILO CITY, PHILIPPINES
06.2018

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

NORTHREN ILOILO POLYTECHNIC STATE COLLEGE
LEMERY ILOILO, PHILIPPINES
04.2018

Skills

  • Strong independent and has communication skills that know how to handle and deal with different kind of people and circumstances
  • Equally efficient and effective in working independently and in-corporation with others, able to motivate others and offer help
  • Responsible and self-reliant, able to work under minimal supervision
  • Collaborative, excellent in organizational skills, able to effectively multi-task under pressure
  • Adaptable and can work in variety of setting and adjust to new environment easily
  • Proficient in using MS Office including Microsoft word, Excel and PowerPoint

Certification

  • Serving It Right
  • Food Safe

Timeline

Crew Member

McDonald's
07.2023 - Current

Wait Staff Member- Team Leader

WATERFRONT SEAFOOD AND COCKTAILS
02.2023 - 05.2023

Cashier

MORE POWER
06.2020 - 02.2023

Front Desk Receptionist

GRAND XING IMPERIAL HOTEL
10.2019 - 03.2020

Front Desk Associate

LA FIESTA HOTEL
07.2019 - 10.2019

Service Crew Member

Sharetea
09.2018 - 04.2019

Diploma - CANADIAN WORKPLACE SKILLS TOURISM AND HOSPITALITY

PACIFIC LINK COLLEGE

National Certificate/ NC2 TESDA - FOOD AND BEVERAGES SERVICES

WESTERN INSTITUTE OF TECHNOLOGY

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

NORTHREN ILOILO POLYTECHNIC STATE COLLEGE

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Mikee Caballero