Mike Wong
Toronto,ON
Summary
Grocery professional with strong background in retail customer service and inventory management. Consistently delivers high-quality assistance while contributing to collaborative team environment. Known for reliability and adaptability in meeting dynamic needs of busy retail setting.
Overview
34
34
years of professional experience
Work History
Grocery Clerk/ Cashier
The Sweet Potato
Bayview/Vine
01.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
- Learned duties for various positions and provided backup at key times.
Grocery Clerk/ Cashier
Noah's Natural Foods
Charles/Eglington/King/Spadina
09.1996 - 06.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in locating products, enhancing shopping experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Inventory Receiver
Forever Healthy
Yorkville
02.2003 - 01.2009
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Streamlined the receiving process for increased efficiency by implementing an organized system for incoming shipments.
- Played a vital role in reducing lead times for customer orders through prompt receiving of products from suppliers.
- Optimized warehouse storage capacity by consolidating items and utilizing vertical space efficiently.
- Developed strong relationships with vendors, fostering trust and collaboration during the receiving process.
Grocery Clerk/ Cashier
Shopper's Drug Mart
Pape/Cosburn
01.1991 - 08.1996
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
Education
High School Diploma -
Graphic Design
George Brown College
St. James, Toronto06-1996
High School Diploma -
Monarch Park
Toronto06-1990
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Assisting customers
- Order fulfillment
- Product recommendations
- Product knowledge
- Product facing
- Opening and closing procedures
- Cardboard recycling
- Carrying purchases
- Deductive reasoning
- Performance improvement
Timeline
Grocery Clerk/ Cashier
The Sweet Potato
01.2024 - Current
Inventory Receiver
Forever Healthy
02.2003 - 01.2009
Grocery Clerk/ Cashier
Noah's Natural Foods
09.1996 - 06.2023
Grocery Clerk/ Cashier
Shopper's Drug Mart
01.1991 - 08.1996
High School Diploma -
Graphic Design
George Brown College
High School Diploma -
Monarch Park