Summary
Overview
Work History
Education
Skills
Timeline
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Mike Williams

Arcadia,CA

Summary

Committed and professional Service/Sales Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.


Overview

18
18
years of professional experience

Work History

General Manager

Beachside Golf Cars
09.2024 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

Service Advisor/Service Writer

Airstream Los Angeles
09.2021 - 03.2024
  • Wrote up multiple estimates and got approvals for claims exceeding $60,000 dollars.
  • Handled the full process for insurance claims to get them approved and funded while maintaining customer satisfaction.
  • Educated customers on proper trailer/RV maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' RV's.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Internet/BDC Sales Manager

Wondries Toyota
01.2020 - 03.2020
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Leveraged technology to respond to customer website, social media and email inquiries.
  • Trained team to answer incoming phone calls and schedule appointments for sales team.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Handled all internet price quoting and other requested information.
  • Maintained daily quota of 80 calls a day

Leet Auto Group LLC

Owner
10.2017 - 01.2020
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Purchased and managed reconditioning of vehicle inventory.
  • Attending private auctions used marketing tools to purchase most profitable vehicles.

Internet Director/BDC Director

Toyota of Pasadena
09.2015 - 07.2016
  • Created a fully successful internet department.
  • Supervised a sales force of 6-9 internet sales associates.
  • Developed a comprehensive training program for new sales associates.
  • Planned and directed staff training and performance evaluations.
  • Contacted customers by phone and email in response to inquiries.
  • Over looked and managed all pricing quotes and leasing agreements.
  • Consistently maintaining a high closing rate.
  • Managed all internet leads to provide max return return of investment.
  • Exceeded regional annual sales target by 4.2%.
  • Entered and assigned new leads using CRM tools.
  • Maintained daily quota of 80 outbound calls per day.

Internet/BDC Director

Alhambra Nissan
07.2014 - 08.2015
  • Maintained daily quota of 80 outbound calls per day.
  • Trained all incoming sales team members.
  • Supported the sales team in writing proposals and closing contracts.
  • Managed a full internet department and BDC department Monitored all inbound and outbound phone calls.
  • Maintained a high return of investment.
  • Managed all internet leads such as TrueCar, Autotrader, Cars.com, Edmunds Price Promise, Costco Program, and manufactured leads.
  • Maintained knowledge of current sales and promotion.
  • Created and launched new online marketing strategies that resulted in 3-5% sales increase.
  • Responded to telephone and in-person requests for information.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Earned numerous recognitions for exceptional customer service.

Internet Director

O'Donnell Chevrolet
03.2012 - 07.2014
  • Maintained daily quota of 80 outbound calls per day.
  • Setup a new internet department to handle all internet inquires.
  • Contacted satisfied customers to offer additional services.
  • Presented latest vehicles and promotions to prospective buyers.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Managed and recorded all leads from outbound telephone marketing.
  • Answered customers' questions regarding products, prices and availability.
  • Added between 30-40% more sales for the company.
  • Created alternative business plans to improve customer relationships.
  • Led sales forecasting, market trend evaluation and segment strategies.

Co-Owner

DJ'S Yogurt LLC – Huntington Park
07.2007 - 03.2012
  • Managed business finances, including paying vendors and suppliers for products services rendered.
  • Solicited and developed new business accounts by cold calling and networking.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
  • Prepared income statements and balance sheets and projected cash flow.
  • Monitored income expense sheets to track and adjust expenses.
  • Hired and managed between 8-14 employees.
  • Developed partnerships with local businesses to secure third party promotions.

Education

Associate of Science -

Pasadena City College
Pasadena, CA

High School Diploma -

Temple City High School
Temple City, CA
06.2007

Skills

  • Pricing strategies
  • Contract Negotiation
  • Trained in consumer marketing
  • Business development and planning
  • Account management
  • Database Management
  • Excellent Communication
  • Price Quoting
  • Client rapport
  • Tech-Savvy

Timeline

General Manager

Beachside Golf Cars
09.2024 - 05.2025

Service Advisor/Service Writer

Airstream Los Angeles
09.2021 - 03.2024

Internet/BDC Sales Manager

Wondries Toyota
01.2020 - 03.2020

Leet Auto Group LLC

Owner
10.2017 - 01.2020

Internet Director/BDC Director

Toyota of Pasadena
09.2015 - 07.2016

Internet/BDC Director

Alhambra Nissan
07.2014 - 08.2015

Internet Director

O'Donnell Chevrolet
03.2012 - 07.2014

Co-Owner

DJ'S Yogurt LLC – Huntington Park
07.2007 - 03.2012

High School Diploma -

Temple City High School

Associate of Science -

Pasadena City College

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Mike Williams