Mike Wheelhouse
Account Executive
Burnaby,BC
Summary
Account Manager for TELUS business with expertise ranging from small/medium to mid market business development, responsible for executing the full sales cycle for the TELUS ecosystem of products, including complex IOT solutions mobility, internet, and security. Proven track record of building partnerships, acquiring and retaining key accounts and enhancing profit channels. A reliable partner for businesses looking to achieve their goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Business Development Consultant
MLC Consulting
10.2024 - Current
- Assisted in developing and maintaining relationships with Indigenous communities, leaders, and organizations within the construction industry.
- Coordinated events, meetings, and engagements with Indigenous partners, construction firms, and training institutions.
- Drafting proposals, presentations, and reports for Indigenous-focused projects and initiatives.
- Supported business development efforts by identifying opportunities for collaboration with Indigenous-owned businesses and contractors.
- Helped coordinate mentorship programs and workforce development initiatives for Indigenous apprentices and tradespeople.
- Managed administrative tasks, scheduling, and communications to streamline operations and ensure efficiency.
Account Executive - Mid Market
Telus Business
04.2024 - 10.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Account Manager - Small/Medium Business
Telus Business
01.2023 - 04.2024
- Achieved over 100% to WLS target in 2023 by building long-lasting client relationships, accurate price quotes and customer-centric terms.
- Increased sales with execution of full sales cycle, from initial lead processing through conversion and closing.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Identified new business opportunities through cold calling, networking and database leads.
Account Specialist - Retention
Telus Communications
09.2022 - 12.2022
- 120% to WLS and WLN retention target in 2022
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Account Specialist - Acquisition
Telus Communications
10.2021 - 08.2022
- Achieved or exceeded company-defined sales quotas.
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Built diverse and consistent sales portfolio using CRM tools such as Salesforce
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
Personal Trainer/Exercise Physiologist
Self Employed
01.2010 - 09.2018
- Acquired new cliental through prospecting and referrals.
- Designed specific workout routines and systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Sales Associate
FS Financial
01.2010 - 09.2011
- Marketed/sold insurance plans and Segregated Funds.
- Achieved over 100% target on all products in 2010 and 2011.
- Prepared and delivered PowerPoint presentations on various financial products.
- Executed full sales cycle to acquire new business.
- Assisted in design of promotional material.
Education
Marketing Communications
BCIT
Burnaby, BC 09.2018 - 05.2020
BBA - Business Administration
BCIT
Burnaby, BC 09.2020 - 04.2021
Bachelor in Human Kinetics - Kinesiology
UBC
Vancouver, BC 09.2006 - 04.2010
Skills
Relationship building and management
Data analytics
CRM management
Event coordination
Business Development
Strategic planning
Account oversight
Customer rapport
Account management
CRM Systems
Sales Reporting
Forecasting abilities
Account development
Business development and planning
Account servicing skills
Lead prospecting
Sales analysis
Account verification
New account creation
Database Management
Timeline
Business Development Consultant
MLC Consulting
10.2024 - Current
Account Executive - Mid Market
Telus Business
04.2024 - 10.2024
Account Manager - Small/Medium Business
Telus Business
01.2023 - 04.2024
Account Specialist - Retention
Telus Communications
09.2022 - 12.2022
Account Specialist - Acquisition
Telus Communications
10.2021 - 08.2022
BBA - Business Administration
BCIT
09.2020 - 04.2021
Marketing Communications
BCIT
09.2018 - 05.2020
Personal Trainer/Exercise Physiologist
Self Employed
01.2010 - 09.2018
Sales Associate
FS Financial
01.2010 - 09.2011
Bachelor in Human Kinetics - Kinesiology
UBC
09.2006 - 04.2010