Mike Volpe
Innisfil
Summary
With over 22 years of management experience, I bring a strong commitment to integrity and accountability. Throughout my career, I consistently provided exceptional customer service, resulting in high levels of customer satisfaction. My proven ability to efficiently coordinate work activities has allowed me to successfully meet multiple high work demands. I have extensive experience in hiring, developing, motivating, and managing staff members. Known for reliability, adaptability, and initiative in the workplace. Possess superior organizational and time management skills with keen attention to detail. Additionally, possess outstanding team leadership and interpersonal skills, fostering a collaborative and productive work environment.
Overview
26
26
years of professional experience
Work History
Manager/Cook
Molisana Bakery
01.2012 - Current
- Promoted to Manager, having responsibility for overall business operation and employees
- Successfully trained several employees, adhering to business policy and practice guidelines
- Demonstrates a high level of customer service ensuring consistent client satisfaction
- Works efficiently and effectively to meet high performance standards
- Successfully demonstrates innovative problem solving by generating workable solutions and resolving complaints and conflicts in the workplace
- Conducts daily inspections to ensure a safe and sanitary work environment
Social Media Marketing Advertising Sales
MAV-1 INC
02.2010 - Current
- Collaborated with sales teams to identify opportunities for lead generation through social media platforms.
- Implemented effective paid advertising campaigns, resulting in increased reach and conversions.
- Streamlined internal processes for content creation, approval, scheduling, and publishing.
- Coordinated with other marketing departments for cohesive cross-platform promotions and initiatives.
- Monitored and analyzed performance data to optimize social media efforts for maximum impact.
- Developed strong relationships with influencers to expand brand reach and drive user-generated content.
- Established measurable objectives and key performance indicators to track success over time.
- Led training sessions for colleagues on best practices for leveraging social media as part of the overall marketing strategy.
- Increased brand awareness by developing and implementing comprehensive social media strategies.
- Managed a team of social media specialists, ensuring consistent messaging and tone across all channels.
- Improved customer engagement through the creation of targeted content and campaigns on various platforms.
- Drove successful partnerships with external organizations by crafting mutually beneficial co-marketing campaigns that amplified both brands'' presence on social media channels.
- Provided thought leadership on industry trends, staying ahead of competitors in an ever-changing landscape.
- Created and managed social media campaigns to increase brand engagement.
Marketing/Customer Service
Videome Inc.
01.2010 - 09.2019
- Marketing and advertising
- Research and business development
- Customer Service and networking
Manager/Cook
The Cedar Grill
01.2008 - 02.2012
- Preparation of Lebanese cuisine
- Plating meals in an appetizing and appealing manner
- Fulfilling reservation, take-out, and catering orders
- Organizing and cleaning kitchen and restaurant
- Scheduling and supervising staff
- Maintaining restaurant efficiency
- Ensuring client satisfaction
- Purchase orders and inventory
- Adhere to health regulations and food standards
- Creation and development of new menu items while adding a unique twist
Manager
The Fox and the Fiddle
01.2004 - 01.2009
- Event planning and promotion
- Coordinating special events and corporate functions
- Staff management and scheduling
- Product inventory and purchase ordering
Manager
Club Vegas
01.2008 - 01.2009
- Conducting interviews and hiring staff
- Design for both beverage and food menus
- Setting up and pricing POS system
- Liquor inventory
- Increasing revenue and clientele
- Ensuring a unique and modern appearance and atmosphere
Manager
The Courthouse
01.2007 - 01.2008
- Marketing and promotion
- Coordinating special events
- Staffing and scheduling
- Key holder
General Laborer
ServiceMaster of Aurora/Newmarket
01.2007 - 12.2007
- Working and assisting in various trades
- Maintenance of work areas
- Demolition and construction
- Installation, drywall, painting
Apprentice Butcher/Cook
Weston Produce
01.1999 - 01.2007
- Cutting, preparation and packaging of various meat products
- Purchase ordering and inventory
- Customer service
- Food preparation including pizza, pasta, and other Italian cuisine for hot table
Education
Smart Serve Certification -
Food Handlers Certification -
Online
03.2023
CPR Training -
in Person Certification
04.2020
Social Media Management & Advertising -
Online Course Certification
2019
Hospitality Management
Online Certification
08.2015
WHMIS Certification -
01.2015
Meat Cutting Apprenticeship -
in Person Co-op
05.2007
Ontario Secondary School Diploma -
01.2003
Skills
- Management experience
- Customer service
- Co-ordination
- Hiring
- Developing staff
- Motivating staff
- Managing staff
- Reliability
- Adaptability
- Initiative
- Organizational skills
- Time management
- Attention to detail
- Team leadership
- Interpersonal skills
- Food storage
- Verbal and written communication
- Food preparation
- Meal preparation
- Cost control
- Kitchen equipment operation and maintenance
- Food safety
- Recipe development
- Garnishing techniques
- Food spoilage prevention
- Cleaning and sanitation
- Restaurant operations
- Training and mentoring
- Food plating and presentation
- Recipes and menu planning
- Waste reduction
- Staff management
- Knife skills
- Sanitation standards
- Performance improvement
- Inventory oversight
- Inventory replenishment
- Kitchen management
- Plating techniques
- Kitchen staff management
- Meal scheduling
- Food delivery
- Food presentation
- Sauce making
- Special events
- Cooking
- Grilling techniques
- Staff training
- Order delivery practices
- Recipe creation
- Menu development
- Operations management
- Inventory control
- Menu planning
- Nutrition expertise
- Kitchen workflow management
- Budgeting and cost control
- Dish preparation
- Kitchen sanitation management
- Food safety procedures
- Kitchen operations management
- Food allergy safety
- Allergen management
- Culinary techniques
- Menu pricing
- Safety and health guidelines
- Quality control
- Coaching and mentoring
- Safe food handling
- Relationship building
- Creative thinking
- Food preparing, plating, and presentation
Languages
English
Professional Working
Timeline
Manager/Cook
Molisana Bakery
01.2012 - Current
Social Media Marketing Advertising Sales
MAV-1 INC
02.2010 - Current
Marketing/Customer Service
Videome Inc.
01.2010 - 09.2019
Manager/Cook
The Cedar Grill
01.2008 - 02.2012
Manager
Club Vegas
01.2008 - 01.2009
Manager
The Courthouse
01.2007 - 01.2008
General Laborer
ServiceMaster of Aurora/Newmarket
01.2007 - 12.2007
Manager
The Fox and the Fiddle
01.2004 - 01.2009
Apprentice Butcher/Cook
Weston Produce
01.1999 - 01.2007
WHMIS Certification -
Ontario Secondary School Diploma -
Smart Serve Certification -
Food Handlers Certification -
Online
CPR Training -
in Person Certification
Social Media Management & Advertising -
Online Course Certification
Hospitality Management
Online Certification
Meat Cutting Apprenticeship -
in Person Co-op
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