Mike Ubong
Pickering
Summary
Performance-oriented Customer Success Professional with over 15 years of experience consistently achieving outstanding results
Overview
13
13
years of professional experience
Work History
Call Centre Agent
Parhwise Credit UNION
01.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Personal Support Worker
ParaMed Home Health Care
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer Success Manager
TACT CAPITAL
11.2018 - 08.2023
- Company Overview: Company Overview: FinTech supporting African Tech start-ups with seed Funding tools
- Deployed full-cycle sales from prospecting to deal closing, carrying a quarterly revenue quota
- Managed Partner Company processes and new market prospecting using Salesforce CRM
- Conducted 60+ prospecting activities (Cold calling, Email Outreach) a day to identify new business opportunities
- Ran an average of 3 technical demos a day to prospective clients, resulting in building a strong sales pipeline (x3)
- Mobilized multiple webinars with existing customers to showcase customer success stories to prospects
- Key Achievements: Increased sales by 200%
- Pioneered fresh accounts which brought increased revenue
- FinTech supporting African Tech start-ups with seed Funding tools
Regional Sales Manager (Account Manager)
3i Holdings
05.2012 - 09.2018
- Company Overview: Company Overview: A tech platform that provides centralized retail sales solutions
- Prospected, engaged and closed new business, handling new SME accounts in whole of Africa
- Engaged with C-level executives
- Engaged prospects via cold calls, emails, and LinkedIn - an average of 40 activities a day
- Used HubSpot CRM to manage leads, sales pipeline, and deals
- Key Achievements: Closed an average of 6 deals a month (new customers), Developed a new industry from scratch by generating 200 leads within a quarter
- A tech platform that provides centralized retail sales solutions
Education
Post-Degree Certificate - Customer Success Management
York University
Toronto, ON05.2025
Master of Science - Information Technology
Southern Cross University
04.2002
Bachelor of Science - Economics
Lagos State University
08.1999
Skills
- Client support experience
- Client engagement
- Service excellence
- Expertise in product features and benefits
- Issue management
- Analytical problem-solving
- Effective verbal communication
- Sales proficiency
- Effective relationship management
- Customer relations
- Problem resolution
- Critical thinking
- Customer service
LANGUAGES
English
Full Professional
Timeline
Call Centre Agent
Parhwise Credit UNION
01.2025 - Current
Personal Support Worker
ParaMed Home Health Care
01.2024 - Current
Customer Success Manager
TACT CAPITAL
11.2018 - 08.2023
Regional Sales Manager (Account Manager)
3i Holdings
05.2012 - 09.2018
Bachelor of Science - Economics
Lagos State University
Post-Degree Certificate - Customer Success Management
York University
Master of Science - Information Technology
Southern Cross University
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