Mike Ubong
Pickering
Summary
Performance-oriented Customer Success Professional with over 15 years of experience consistently achieving outstanding results
Overview
13
13
years of professional experience
Work History
Call Centre Agent
Parhwise Credit UNION
Oshawa, ON
01.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Personal Support Worker
ParaMed Home Health Care
Pickering, ON
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer Success Manager
TACT CAPITAL
Johannesburg, South Africa
11.2018 - 08.2023
- Company Overview: Company Overview: FinTech supporting African Tech start-ups with seed Funding tools
- Deployed full-cycle sales from prospecting to deal closing, carrying a quarterly revenue quota
- Managed Partner Company processes and new market prospecting using Salesforce CRM
- Conducted 60+ prospecting activities (Cold calling, Email Outreach) a day to identify new business opportunities
- Ran an average of 3 technical demos a day to prospective clients, resulting in building a strong sales pipeline (x3)
- Mobilized multiple webinars with existing customers to showcase customer success stories to prospects
- Key Achievements: Increased sales by 200%
- Pioneered fresh accounts which brought increased revenue
- FinTech supporting African Tech start-ups with seed Funding tools
Regional Sales Manager (Account Manager)
3i Holdings
Cape Town, South Africa
05.2012 - 09.2018
- Company Overview: Company Overview: A tech platform that provides centralized retail sales solutions
- Prospected, engaged and closed new business, handling new SME accounts in whole of Africa
- Engaged with C-level executives
- Engaged prospects via cold calls, emails, and LinkedIn - an average of 40 activities a day
- Used HubSpot CRM to manage leads, sales pipeline, and deals
- Key Achievements: Closed an average of 6 deals a month (new customers), Developed a new industry from scratch by generating 200 leads within a quarter
- A tech platform that provides centralized retail sales solutions
Education
Post-Degree Certificate - Customer Success Management
York University
Toronto, ON05.2025
Master of Science - Information Technology
Southern Cross University
04.2002
Bachelor of Science - Economics
Lagos State University
08.1999
Skills
- Client support experience
- Client engagement
- Service excellence
- Expertise in product features and benefits
- Issue management
- Analytical problem-solving
- Effective verbal communication
- Sales proficiency
- Effective relationship management
- Customer relations
- Problem resolution
- Critical thinking
- Customer service
LANGUAGES
English
Full Professional
Timeline
Call Centre Agent
Parhwise Credit UNION
01.2025 - Current
Personal Support Worker
ParaMed Home Health Care
01.2024 - Current
Customer Success Manager
TACT CAPITAL
11.2018 - 08.2023
Regional Sales Manager (Account Manager)
3i Holdings
05.2012 - 09.2018
Bachelor of Science - Economics
Lagos State University
Post-Degree Certificate - Customer Success Management
York University
Master of Science - Information Technology
Southern Cross University