MIKE TUMWINE
7654 Endersby Burnaby,BC
Summary
Goal-driven Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Moreover, a methodical systems analyst with 3 years of experience evaluating and improving computer systems. Presented business leaders with proposals However, I am looking for a job in my field of study, so I am also willing to learn and develop in new areas. I am a person with a positive attitude, I like to work in a team and meet the proposed goals. My highlights are the responsibility, commitment, creativity and organization in any type of work I do.
Overview
7
7
years of professional experience
Work History
Support Analyst
Addeco
Vancouver, BC
06.2022 - Current
- Monitored server event logs to identify and resolve performance and security issues
- Backed up data to prepare for disaster recovery and allow for data restoration
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
- Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives
- Compiled technical specifications and software design information for technical documentation
- Supported software applications by coding, testing and debugging.
- Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
- Maintained inventory of all IT assets including hardware components, software licenses.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
Data Entry Clerk
Fraser Health
Vancouver, BC
03.2021 - 11.2021
- Tasked with the role of Check-In Monitor/Data Entry at different vaccinating clinics, which included Cloverdale Rec center, South surrey Rec center among others
- Role was to enter patients’ data into the system before being vaccinated.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Scanned documents into appropriate databases for storage purposes.
Customer Service
Walmart
Burnaby, BC
01.2020 - 12.2020
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Junior Data Analyst/ PESS
10.2018 - 12.2019
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action
- Collecting information through customer experience surveys with survey platforms
- Managing, monitoring, and maintaining company databases
- Ensuring database security, integrity, stability, and system availability 2
- Created and automated data visualizations to present insights and tell compelling stories
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests
- Server administration in Digital Ocean
- Installing and configuring computer hardware, software, systems, networks, printers, and scanner.
Technical support Representative / MPK
01.2017 - 09.2018
- Conferred with users to discuss issues such as computer data access needs, security violations and programming changes
- Coordinated implementation of computer system plan with establishment personnel and outside vendors
- Trained users and promote security awareness to boost system security and improve server and network efficiency
- Encrypted data transmissions and erected firewalls to conceal confidential information as it was being transmitted and to keep out tainted digital transfers
- Reviewed violations of computer security procedures and discuss procedures with violators to keep violations from being repeated
- Performed risk assessments and executed tests of data processing system to ensure functioning of data processing activities and security measures.
Education
Computing And Information Systems
Douglas College
New Westminster, BC06.2022
Bachelor of science - statistics and computer science
Uganda Martyrs University
Skills
- Knowledge of statistical programming languages such as
- SQL, Oracle, Python
- Accuracy and attention to detail
- Ability to analyze and interpret data
- Data reporting
- Programming and design skills
- Information security
- Strategic planning and review
- Data extraction
- Project documentation
- Data cleaning and preparation
- MS Office
Timeline
Support Analyst
Addeco
06.2022 - Current
Data Entry Clerk
Fraser Health
03.2021 - 11.2021
Customer Service
Walmart
01.2020 - 12.2020
Junior Data Analyst/ PESS
10.2018 - 12.2019
Technical support Representative / MPK
01.2017 - 09.2018
Computing And Information Systems
Douglas College
Bachelor of science - statistics and computer science
Uganda Martyrs University
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