Mike Travisano

• Technical Support to project managers providing answers to technical issues.
• Client site visits to put into operation or validate the conformity of a system before the final delivery.
• Act as a resource person for internal and external customers.
• Conduct product analysis to provide technical recommendations on which products the company should choose, and how to use them.
• Document product research and issues to share with the rest of the company.
• Design systems to meet customer requirements.
• Design products to be custom-manufactured by the shop or external suppliers.
• Assist sales representatives in developing and presenting solutions to customers.
• Evaluated emerging technologies for potential application in solving client challenges.
• Produce technical drawings and concept diagrams.
• Subject matter expert on broadcasting media-over-IP workflows.
• Operating systems and production workflow experience: Windows (server and client), AutoCAD, Dante, NDI, and ST2110 workflows.

• Part of a rotating team providing support for Global Toronto control rooms, which includes newsroom automation, robotic and studio cameras, and Dejero workflow.
• Ensure proper functionality and calibration for the studio and ENG cameras.
• Installed operating systems on physical, virtual machines for testing purposes.
• Provide support for Avid and GV Edius editing workflows.
• Provide support for the control room VizRT Mosart automation system.
• Technologist prime for the ACR (Audio Control Room) infrastructure (Calrec console, DME, Dante workflow, and all other attached peripherals).
• Operating systems and production workflow experience: Windows (server and client), AutoCAD LT, VizMOS Art automation, Calrec, DME (Yamaha), vMix, OBS, Dejero, Dante, NDI, Avid MC, and GV Edius.

• Part of the team lead for the initial build of the NOC department.
• Coordinate and ensure the continuity of acquisition feed and communication resources for CBC/Radio-Canada networks, and external clients.
• Ensure the proper operation of master control equipment used for network broadcasts and radio presentations.
• Ascertain the distribution of program signals or program segments, ensuring quality control.
• Create and send out daily logs regarding the integrity of our remote RF sites, NGCN fiber links, new IP infrastructure (at NMRC), and telephony system.
• Assisted in training new technicians on equipment handling and safety procedures.
• Operating systems and production software experience: Windows (server and client), Google Suite, VTS, SolarWinds, NGCN system, Cisco.

• Manage a mix of broadcast engineers and technicians for MLSE venues: Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.
• Lead on all upcoming technology interests.
• Project Management: design, budgeting, and implementation.
• Manager interoperations between MLSE venues and broadcasters.
• Build strong working relationships with various departments, including our clients.
• Oversaw daily operations to ensure smooth event execution and guest satisfaction.
• Managed cross-functional teams to coordinate logistics for large-scale events.
• Developed and implemented operational strategies to enhance team productivity.
• Collaborated with vendors to secure services and supplies for events.
• Monitored budget expenditures and maintained financial records for projects.
• Facilitated training sessions to improve staff skills and service quality.
• Coordinated communication between departments to streamline processes and workflows.
• Monitored staff performance and addressed issues.
• Coached, mentored and trained team members in order to improve their job performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.

Operating systems and production software experience: Windows (server and client), Visio, AutoCAD, Dalet Automation System, Creston, Workforce, MS Project, and MS Teams.

• Part of the systems manager team, which monitors and maintains the station’s DTR (radio) and DTV (television) infrastructure.
• First-line support for radio audio engineers.
• Provide support for Avid NLE suites.
• Part of the installation and commissioning of Ross Overdrive switchers, with new control rooms.
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• Provided technical support to staff during live production events.
• Resolved technical issues efficiently to minimize service interruptions.
• Assisted in the selection and integration of new broadcasting technologies.
• Installed operating systems on physical, virtual machines for testing purposes.
• Designed or modified engineering schematics using computer-aided design software.

Operating systems and production software experience: Windows (server and client), Visio, MySQL, AutoCAD, Avid workflow environment, and Dalet Automation system

• Installation and rollout of Windows 2012 servers, Windows 10, and MacBook Pros.
• Part of the team working on the new Montreal office IP telephony system with the Skype for Business platform.
• Managed telecommunications systems to ensure optimal performance and reliability.
• Collaborated with cross-functional teams to implement network upgrades and enhancements.
• Analyzed user requirements to design effective communication solutions for clients.
• Supported troubleshooting efforts by diagnosing hardware and software issues promptly.
• Provided in-person and remote IT support for all company-wide locations.
• Troubleshot networking issues related to routing protocols, DHCP and DNS configuration.
• Administered Active Directory user accounts by creating, modifying, deleting accounts as needed.
• Operating systems and production software experience: Windows (server and client), Visio, MySQL, AutoCadLT, Mac OS X, Skype for Business, Cisco telephony system, Polycom.

• Providing build instructions, support documentation and test procedures for Ross manufacturing relating to server and client pc platforms
• R&D pc technician for Ross automation products
• Work proactively with MPM with ongoing projects and next gen products
• On-going system maintenance for the PC Hardware Lab
• Collaborated with cross-functional teams to enhance product designs and features.
• Participated in brainstorming sessions to generate new ideas for product features or improvements.
• Operating Systems and production software experience: Windows (server and client), Visio, Linux, AutoCadLT

• Installation, commissioning and training clients on new workflows regarding turn-key solutions
• Providing support documentation and test procedures for all products including instructions and required technical bulletins
• Work proactively with System Architect to achieve workflows as per client needs
• Completing all necessary reports after a client site visit
• Basic database configuration and administration, designing to customer needs
• Provided technical support for system installations and configurations.
• Troubleshot software and hardware issues for end-users effectively.
• Provided training sessions for end-users on the use of new software or hardware products.
• Configured and installed operating systems, software, and hardware components.
• Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
• Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
• Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
• Operating Systems and production software experience: Windows (server and client), Visio, MySQL, AutoCAD, Quantel proprietary software

• Ensuring all transmission equipment is calibrated and operating correctly for daily live event telecasts.
• Part of the maintenance team provides support to the station's PCR and News teams during daily production.
• Designed and installed a monitoring and control solution from Burk Technology for CTV2 transmitter sites.
• Liaise between the TV station and TOC to ensure the site PCR has proper resources for the daily news telecast.
• Lead responsible for maintaining site CAD drawings to date.
• Provide support for the production switcher with the OverDrive automation system (NRCS).
• Provide support and preventive maintenance on the microwave mobile news truck.
• Support for NLE, Avid Media Composer suites.
• Maintained transmission systems for optimal performance and reliability.
• Troubleshot technical issues quickly to minimize downtime during broadcasts.
• Assisted in the setup of remote broadcast locations and equipment.
• Monitored audio and video quality to ensure high standards were upheld.
• Documented maintenance procedures for all broadcast equipment and systems.
• Partnered with engineers to test and integrate new systems.
• Installed new hardware components such as cables and connectors into broadcast systems.
• Monitored audio levels, camera shots, and other technical aspects of broadcasting.
• Adjusted color balance, contrast ratio, and brightness levels according to the requirements of the production team.
• Provided technical support for production staff during live broadcasts.
• Configured studio cameras with remote settings.
• Maintained broadcast equipment to ensure proper functioning during broadcasts.
• Identified problems in signal transmission or reception by troubleshooting various components of the system.
• Performed routine maintenance on broadcast systems and components.
• Viewed broadcast streams live to identify and correct problems with audio or video.
• Active participation in the Nexio NLE system planning and deployment.
• Operating systems and production software experience: Windows (server and client), Visio, Avid iNews, Avid Media Composer, AutoCAD.

• Main engineering support for station infrastructure, including the deployment of upgrades, as well as the integration of new systems.
• Provided technical insight on current and future equipment for broadcasting, post-production, and on-demand web servers based on extensive research.
• Conducting QC checks for all incoming and outgoing feeds, i.e., lip sync, jitter, pixelation, and other artifacts.
• Maintained CAD drawings of station workflows.
• Designed and deployed the company's IPTV solution (Nevion-based product).
• Systems Administrator with Apple (Xsan, Xserve, Mac OS)-related infrastructure.
• Part of the design and build of the company mobile studio (Fly-Pack).
• Integration and maintenance of the station’s channel branding system (Miranda Vertigo).
• Integrated and maintained the company's sound-mix studio (Pro Tools).
• Ensure proper functionality and calibration for studio camera infrastructures (Sony), and deployed ENG cameras (Panasonic).
• Support for in-house RF infrastructure.
• Troubleshot technical issues quickly to minimize downtime during broadcasts.
• Assisted in the setup of remote broadcast locations and equipment.
• Monitored audio and video quality to ensure high standards were upheld.
• Documented maintenance procedures for all broadcast equipment and systems.
• Trained junior technicians on equipment operation and safety protocols.
• Mentored junior technicians in equipment operations.
• Calibrated monitors used in editing suites to ensure accurate picture quality was achieved.
• Installed new hardware components such as cables and connectors into broadcast systems.
• Kept updated records of all inventory related to broadcasting operations.
• Monitored audio levels, camera shots, and other technical aspects of broadcasting.
• Adjusted color balance, contrast ratio, and brightness levels according to the requirements of the production team.
• Provided technical support for production staff during live broadcasts.
• Configured studio cameras with remote settings.
• Set up microphones for interviews and other events that required sound recording.
• Maintained broadcast equipment to ensure proper functioning during broadcasts.
• Repaired faulty parts or replaced them with new ones when needed.
• Ensured that all signals were properly routed from one component to another within the broadcast system.
• Performed routine maintenance on broadcast systems and components.
• Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
• Viewed broadcast streams live to identify and correct problems with audio or video.
• Operating systems and production software experience: Windows (server and client), Visio, Mac OS (server and client), Final Cut Pro, Xsan, ProTools, Chyron (certified), AutoCAD, and Linux.

• Part of a rotating team for providing first-line support to customers, providing concrete resolutions, or escalating requests as needed.
• Providing all supplementary assistance to the field support engineers, and taking on more complex problems.
• Lab setup and simulation for complex customer installations.
• Assigned special tasks involving new installations.
• Direct interaction with the software engineers concerning the company trademark software.
• Beta tester for upcoming infrastructure-related projects.
• Support for commissioning and post-commissioning at NBC New York.
• Assisted clients with software updates and system configurations.
• Collaborated with engineering teams to enhance product functionality.
• Documented support processes and solutions for internal knowledge base.
• Managed service requests through ticketing systems effectively.
• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
• Tracked customer requests from initial contact through resolution.
• Troubleshot system errors and identified potential solutions.
• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Provided comprehensive technical support to customers via telephone, email and chat.
• Documented and updated case notes for each customer and work order.
• Conducted tests to identify malfunctions in hardware or software systems.
• Diagnosed system problems using remote tools to access customer machines.
• Responded promptly to service tickets submitted by users experiencing technical difficulties.
• Operating Systems and production software experience: Windows 2000/XP Server, Visio, AutoCAD, and Linux.

• Lead role in deploying full and new Avid suites (4 x Media Composer on Adrenaline, 2 x Avid DS on Nitris).
• 3D workstations (XSI) installation, upgrade production software, and rendering nodes setup.
• Part of the team assigned to monitor, optimize, and secure the company’s network infrastructure.
• Monthly inspection and preventive maintenance of Sony Beta cams, analog, digital, and HD models.
• Structured cabling management for all audio, video, and networking equipment.
• Maintaining an inventory of tools and parts, and serving as the main point of contact with selected vendors.
• Set up and tested sound systems for optimal performance during events.
• Maintained equipment inventory and ensured proper storage procedures.
• Troubleshot technical issues swiftly during live performances or recordings.
• Configured and tested audio and video systems to ensure proper operation.
• Maintained an inventory of spare parts used in repairs or installations.
• Set up projectors, microphones, speakers, amplifiers, and other related equipment for events and meetings.
• Troubleshot, repaired, and maintained audio and video equipment.
• Calibrated video displays to meet industry standards for brightness and color accuracy.
• Performed system checks to ensure proper functioning of audio and video components.
• Monitored and repaired range of equipment, including audio, video and video conferencing systems.
• Integrated professional audio/video systems and provided technical assistance to resolve issues.
• Followed specifications to pull and terminate cables.
• Utilized industry best practices in pulling low-voltage cabling.
• Evaluated circuit boards to component level using variety of instruments to resolve issues.