Mike Tasler

Software Development, Agile Product Owner, Customer Experience (CX) & Journey Management

Led an Agile team of 16 (15 developers and 1 business analyst) with full responsibility for backlog creation, grooming, and prioritization.

Collaborated across product organizations to define scope, requirements, and right-size solutions that meet strategic business needs.
Provided fee-based consulting to clients by identifying enhancements in product functionality, systems, technology, and operations.

Actively participated in requirements gathering sessions, performing gap analysis, system reviews, and data analysis.

Coordinated internal resources, tracked implementation efforts on large-scale long-term projects, and managed both direct and indirect reports.

Assisted with billing detail preparation for timely invoicing and worked with internal departments to generate sales leads.

Telephony and Application Support

Supervised dedicated team for Video and Interactive provisioning across multiple downstream systems.

Managed Telephony provisioning on various switches, ensuring seamless inventory operations.

Administered billing systems with expertise in CSG ACP Voice and NetCracker ICOMS versions 9.x and earlier.

Conducted weekly meetings with staff members to discuss performance goals.

Resolved escalated customer complaints promptly and professionally.

Participated in recruitment activities such as interviewing prospective candidates.

Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.

Managed vendor relationships so that services provided were cost effective yet met high quality standards.

Developed and maintained a team of call center representatives to meet performance standards.

Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.

SPC Short Range Air Defense