Mike Swica

Diagnostic & Repair Execution: Diagnosed, troubleshot, and resolved diverse residential and commercial plumbing and drainage issues across the Mississauga and Etobicoke service territories.
Advanced Equipment Operations: Utilizing specialized diagnostic tools, including Ridgid drain snake machines and SeeSnake inspection cameras, to accurately locate blocks and structural compromises.
System Installations: Installed, repaired, and maintained standard plumbing fixtures, water systems, piping infrastructure, and clean-outs while strictly adhering to the Ontario Building Code.
Customer Consultation & Estimating: Evaluated client requests onsite, clearly explained technical issues, and presented transparent repair options and digital estimates to ensure high customer satisfaction.
Site Management & Safety: Maintained strict safety standards and an above-average level of organization and cleanliness on all jobsites and within the company service vehicle.

• This is a temporary part-time role geared to provide financial support during school while building practical trade knowledge for future career development.
• Provided exceptional customer service in the Plumbing and Electrical departments by actively engaging customers, assessing project needs, and offering tailored product recommendations to support DIY and professional home improvement projects.
• Developed foundational knowledge in plumbing fixtures, pipes, fittings, electrical wiring, lighting, breakers, and tools while assisting customers with product selection, features, and installation basics.
• Maintained clean, organized, and fully stocked aisles to ensure a safe and shoppable environment, including downstocking overhead inventory and performing pack-downs.
• Educated customers on related products and services to promote complete project solutions, contributing to positive shopping experiences and repeat business.
• Gained hands-on orientation to the plumbing and electrical trades through daily interactions with contractors, homeowners, and store inventory, supporting transition into a new career field while balancing part-time work with ongoing education.
• Collaborated with team members across departments to resolve customer inquiries efficiently and handle tasks such as returns, special orders, and basic in-store services (e.g., pipe cutting).

• Developed a foundation to industrial plumbing by means of troubleshooting pressurized acid lines.
• Knowledge of sufficient materials for handling acid. (For example PVC for hydrochloric acid and stainless steel for 93% sulphuric acid but PVC for 50% sulphuric acid.)
• Operated Class 8 tankers to transport hazardous materials (e.g., UN1830, UN1824), ensuring full compliance with TDG and CVOR regulations.
• Performed pre- and post-trip inspections, diagnosing and resolving mechanical issues (e.g., pump and hose maintenance), reducing downtime by 20%.
• Coordinated safe chemical deliveries in urban settings (Water Treatment and Waste Water Treatment Plants), adhering to municipal permits and safety protocols.
• Maintained meticulous logs and documentation, achieving zero errors in regulatory compliance.
• Earned annual clean safety record awards for four consecutive years.