Mike Stewart
Niagara Falls,ON
Summary
Analytical and service-focused municipal professional with experience in licensing, customer service, and administrative operations within a Clerk’s Office. Skilled in agenda coordination, records management, elections support, and process improvement. Recognized for strong communication, legislative understanding, and ability to balance operational efficiency with regulatory compliance. Proven collaborator who supports innovation, confidentiality, and exceptional public service delivery.
Overview
10
10
years of professional experience
Work History
Supervisor of Customer Service
The City of Niagara Falls
Niagara Falls, ON
09.2024 - Current
- Facilitate the development and creation of the new At Your Service Niagara Falls Customer Service Department, established to centralize resident inquiries, streamline service requests, and enhance cross-departmental coordination.
- Collaborate with multiple departments, including the Clerk’s Office, to design and implement service workflows, support cross-departmental projects, and manage data and process documentation to enhance responsiveness, accountability, and citizen engagement.
- Develop and maintain procedures, templates, and knowledge base content to ensure consistency with corporate policies, accessibility standards, and a high-quality customer experience.
- Coordinate and supervise a multi-channel service team, ensuring service delivery meets established performance and legislative standards.
- Designed and delivered staff training and onboarding programs, reinforcing compliance with customer service and municipal process standards.
Licensing Assistant – Clerk’s Department
The City of Niagara Falls
Niagara Falls, ON
07.2021 - 09.2024
- Administered business, marriage, and lottery licensing, ensuring compliance with the Municipal Act, the Marriage Act, and other relevant legislation.
- Served as a Commissioner of Oaths, administering oaths and affirmations for legal and administrative documents with accuracy and confidentiality.
- Served as Deputy Division Registrar of Vital Statistics, issuing burial permits and performing regular reporting to the Office of the Registrar General.
- Coordinated and officiated over 700 civil marriage ceremonies as an authorized marriage officiant, managing scheduling, logistics, and client communications.
- Attended city council meetings, assisted with agenda preparation, minutes, and official documentation, supporting effective meeting management with familiarity with Robert’s Rules of Order.
- Contributed to the 2022 Municipal Election, performing roles such as Deputy Returning Officer and Tabulator Returning Officer, supporting voter processing, maintaining election data, and managing equipment logistics.
- Assisted with records management and Freedom of Information matters in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
- Delivered exceptional public service and communication, resolving inquiries from residents, Council, and external stakeholders with tact and accuracy.
Accounts Payable and Receivable Specialist
Auto Export Corporation
St. Catharines, ON
06.2015 - 07.2021
- Managed 500+ monthly vehicle invoices, wire payments, and ledger entries, ensuring accurate financial data for operational and reporting purposes.
- Prepared monthly tax remittances (HST/Canada, MSWT/Germany) and executed foreign exchange contracts, maintaining compliance with international regulations.
- Supported financial analysis, full-cycle bookkeeping, and bank reconciliations to provide accurate, actionable insights for management decisions.
- Coordinated letters of credit, cargo insurance, and international shipping documentation, facilitating smooth cross-border operations and stakeholder collaboration.
- Handled administrative tasks including document preparation, data entry, and client communication, ensuring efficiency and accuracy across workflows.
Education
Certificate - Certified Associate in Project Management (CAPM)
Project Management Institute
10-2025
Certificate - Municipal Administration Program
AMCTO
01-2025
Advanced Certificate in Accounting And Finance (ACAF) -
Chartered Professional Accountants of Ontario(CPA)
06-2021
Diploma - Business Administration - Accounting
Niagara College
Niagara on the Lake, ON04-2015
Diploma - Business Administration - Marketing And Sales
Fanshawe College of Applied Arts And Technology
London, ON04-2008
Skills
- Leadership and team management: ability to lead, coordinate, and develop multi-channel teams while ensuring high service standards
- Process and workflow optimization: skilled in designing, implementing, and improving municipal service workflows and procedures
- Municipal and regulatory knowledge: strong understanding of licensing, vital statistics, municipal legislation, and compliance requirements
- Customer service and stakeholder engagement: expertise in delivering responsive, professional service, and managing complex public interactions
- Project coordination and cross-functional collaboration: experienced in managing projects, collaborating across departments, and supporting organizational initiatives
Timeline
Supervisor of Customer Service
The City of Niagara Falls
09.2024 - Current
Licensing Assistant – Clerk’s Department
The City of Niagara Falls
07.2021 - 09.2024
Accounts Payable and Receivable Specialist
Auto Export Corporation
06.2015 - 07.2021
Certificate - Municipal Administration Program
AMCTO
Advanced Certificate in Accounting And Finance (ACAF) -
Chartered Professional Accountants of Ontario(CPA)
Diploma - Business Administration - Accounting
Niagara College
Diploma - Business Administration - Marketing And Sales
Fanshawe College of Applied Arts And Technology
Certificate - Certified Associate in Project Management (CAPM)
Project Management Institute