Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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MIKE STEINER

Lacombe,Canada

Summary

A highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal and communication skills. Able to thrive in any work environment, mastering new skills quickly and efficiently with minimal supervision. Known for a passion for challenges and delivering outstanding results in team-oriented settings. Dedicated to providing customers with memorable experiences while contributing to the profitable success of the organization. Eager to take on new responsibilities and support both individual and team goals. Excel in leadership, communication, and problem-solving to drive team success and meet organizational goals. Dedicated to continuous personal improvement, work-environment improvement and safety. I have many years of experience both in the financial services office and as a sales professional.

Overview

25
25
years of professional experience

Work History

Senior Sales Consultant

Lacombe Ford
03.2025 - Current
  • Led sales strategy development, aligning team efforts with organizational goals.
  • Mentored junior sales consultants, enhancing team performance and knowledge sharing.
  • Analyzed market trends to inform product positioning and competitive strategies.
  • Improved customer engagement through tailored solutions and relationship management.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Product Advisor

Red Deer Toyota
04.2024 - Current
  • Initiated outreach to potential clients via cold calls.
  • Developed relationships/Built rapport with customers by providing excellent customer service.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Answered/Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Task/Goal-oriented management
  • Participated in team meetings to discuss goals and strategies for success.
  • Online marketing
  • Demonstrated product features and benefits to customers.
  • Conducted research on competitor products and pricing.
  • Advised customers on vehicle selection, enhancing satisfaction and loyalty.
  • Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
  • Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
  • Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Financial Services Manager

Buist Motor Products Ltd.
08.2000 - 03.2024
  • Provided product advice to customers in-store and online.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Rapport building.
  • Assisted customers with product selection based on their needs.
  • Resolved customer complaints regarding product quality or service delivery promptly.
  • Communicated effectively and confidently with clients regarding financial activities.
  • Identified solutions for clients based on a monthly payment budget.
  • Sold consumer and small business banking products and services.
  • Interviewed, hired, coached, and motivated dealership sales staff.
  • Facilitated client decisions on suitable coverage plans.
  • Assisted clients in selecting the proper terms and protected payments.
  • Ensured that all required documents are properly filled out before submission.
  • Communicated effectively with customers and staff.
  • Ongoing training in the automotive sector, including but not limited to product knowledge, and staying up to date on new technologies.
  • Negotiated loan agreements with banks or other lending institutions on behalf of the organization and clients.
  • Conducted training sessions for sales staff on customer service and product knowledge.
  • Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
  • Managed inventory levels by ordering additional stock based on current demand trends.
  • Mentored employees to help achieve sales and CSI objectives.
  • Coached, developed, and motivated the team to achieve sales goals.
  • Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
  • Maintained an up-to-date understanding of automotive industry trends and developments.
  • Implemented systems upgrades or modifications as needed to improve accuracy or efficiency of financial processes.
  • Credit insurance limitations and explanation to clients.
  • Understanding of warranty coverages and limitations
  • Managed financial operations, ensuring compliance with industry regulations and company policies.
  • Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.

Education

Power Engineering (4th Class) Certificate of Comp. -

Red Deer College
Red Deer, AB
04.2018

Automotive Dealership Management -

SAIT
Calgary, AB
06.2012

High School Diploma -

Spruce Grove Composite High School Outreach
Spruce Grove, AB
06.1998

Skills

  • Collaborative Negotiation Techniques
  • Team Building
  • DMS systems / CRM
  • Demonstrated Sales Skills
  • Effective Time Management
  • Attentive Communication
  • Continuous Improvement
  • Concise Communication Skills
  • Personal Accountability
  • Self-Directed Performance
  • Adaptability Skills
  • Automotive inventory coordination
  • Safety Awareness
  • Occupational Safety Practices
  • Client relationship development
  • Effective sales presentations
  • Sales process management
  • Sales coaching
  • Team development
  • Staff recruitment
  • Vehicle acquisition
  • Inventory control
  • Strong computer skills
  • Insurance sales and understanding
  • Presentation and salesmanship
  • Sales transaction management
  • Active listening skills
  • Verbal communication
  • Multitasking
  • Professional ethics
  • Interpersonal and written communication
  • Outbound sales calling
  • Negotiation expertise
  • Social media

Activities

  • Daughter and Son in Recreational Sports
  • Family/Camping/Traveling
  • Renovating
  • Landscaping
  • Reading/Audiobooks

Languages

English
Full Professional
German
Limited Working

Timeline

Senior Sales Consultant

Lacombe Ford
03.2025 - Current

Product Advisor

Red Deer Toyota
04.2024 - Current

Financial Services Manager

Buist Motor Products Ltd.
08.2000 - 03.2024

Automotive Dealership Management -

SAIT

High School Diploma -

Spruce Grove Composite High School Outreach

Power Engineering (4th Class) Certificate of Comp. -

Red Deer College

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MIKE STEINER