MIKE STEINER
Lacombe,Canada
Summary
Financial Services Professional offering extensive experience in the automotive and finance sectors. Expert in structuring customized lending and insurance solutions while maintaining top-tier customer satisfaction. Recognized for a strong work ethic and the agility to master new DMS platforms and product lines quickly. Committed to maintaining back-end gross, proven ability to expedite funding process, and building long-term loyalty through transparent, ethical, and efficient deal execution.
Overview
26
26
years of professional experience
Work History
Senior Sales Consultant
Lacombe Ford
Lacombe, AB
03.2025 - 02.2026
- Mentored junior sales consultants, enhancing team performance and knowledge sharing.
- Improved customer engagement through tailored solutions and relationship management.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Product Advisor
Red Deer Toyota
Red Deer, Alberta
04.2024 - 03.2025
- Initiated cold-calling campaign to acquire new clients
Developed relationships/built rapport with empathic engagement and superior service delivery - Maintained up-to-date knowledge of new products and conducted persuasive feature demonstrations to drive sales
- Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
- Identified and executed opportunities for upselling additional products or services during interactions resulting in increased revenue generation.
- Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
Financial Services Manager
Buist Motor Products Ltd.
RIMBEY, AB
08.2000 - 03.2024
- Managed end-to-end funding processes to ensure timely completions
- Mentored sales consultants with companies sales process increasing revenue, CSI and compliance targets
- Structured customized financing, insurance and warranties based on the customers needs
- Assisted with recruitment and training to build a high performing and stable sales team
- Optimized sales processes continuous improvement initiatives with ongoing training on product training and customer excellence
- Negotiated loan agreements with financial institutions for clients and companies
Education
Power Engineering (4th Class) Certificate of Comp. -
Red Deer College
Red Deer, AB04.2018
Automotive Dealership Management -
SAIT
Calgary, AB06.2012
Education Upgrade
Victoria Composite High School
Edmonton, AB 01.1991 - 06.1991
High School Diploma -
Spruce Grove Composite High School Outreach
Spruce Grove, AB06.1998
Skills
- Effective negotiation strategies
- Facilitating effective team interactions
- DMS and CRM integration
- Effective Time Management
- Attentive Communication
- Continuous Improvement
- Self-Directed/Managed Performance
- Automotive inventory coordination
- Strengthening client connections
- Sales team development guidance/coaching
- Talent acquisition
- Utilized active listening techniques for clear and concise communication
- Comprehensive insurance/warranty knowledge
- Upheld highest standards of professional integrity and ethical conduct
Languages
English
Full Professional
German
Limited Working