Summary
Overview
Work History
Skills
Languages
Values
Timeline
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MIKE SIVAHARAN

NORTH YORK,ON

Summary

Friendly administrative professional offering 20+ years of progressive experience in administrative management, data entry, and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.

Overview

38
38
years of professional experience

Work History

Scheduling Coordinator

REGION OF PEEL - PARAMEDICS
03.2000 - 10.2022
  • Coordinate schedules of Paramedics, Superintendents, and Logistics staff
  • Utilized proactive communication abilities to resolve scheduling-related disputes.
  • Booking daily staffing coverage, coordination of absences and related backfilling, and medium and short-term coverage forecasting in order to maintain maximum Paramedic coverage in Region
  • Process availability sheets of part time and temporary Paramedics and provide schedules within specified deadlines
  • Assign ad hoc shifts based on part time/temporary employee availability as required
  • Backfill longer term vacancies with temporary assignments within specified timeframes and parameters
  • Book overtime shifts
  • Collect and process time off and shift change requests
  • Maintain position management attributes for all Paramedic employees

Communications/Scheduling Officer

G4S (SECURITY) TORONTO
08.1996 - 02.2000
  • Completed security operations requirements by designing routes; monitoring timetables; scheduling and assigning security guards to posts and routes; Preparing schedules
  • Assisted HR in recruiting, selecting, orienting and training
  • Maintained security staff job results by coaching, counseling and planning
  • Maintained operations by interpreting and enforcing policies and procedures; reporting needed changes
  • Maintained rapport with management staff
  • Maintained customer confidence and protected operations by keeping information confidential
  • Prepared security reports by collecting, analyzing, and summarizing information and trends
  • Contributed to team effort by accomplishing related results as needed.

Public Safety Telecommunicator

ELK GROVE TWP FIRE DEPT. Illinois, U.S.A.
05.1991 - 06.1996
  • Served as essential link between law enforcement agencies, fire/EMS agencies, and citizens
  • Developed proficiency in receiving and relaying 9-1-1 emergency service calls
  • Handled all emergency medical related calls, alarms, fires and worked with Country Sheriff’s Department on related Police Emergencies.

Communications/Scheduling Officer

BURNS INT’L SECURITY SERVICES LTD, Scarborough, ON
02.1985 - 03.1991
  • Maintained customer service and satisfaction
  • Other responsibilities included scheduling staff, filling shifts, preparing schedules
  • Reduced costs through management of staffing and operations.

Skills

  • Data Entry
  • Calendar Coordination
  • Staff Coordination
  • Interpersonal Relationships
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Schedule Management
  • Time Management Skills
  • Administrative Support
  • Attention to Detail
  • Office Administration

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
Sinhalese
Native or Bilingual

Values

I enjoy spending time with my family and taking my dog on long walks outside of my professional life. 

Timeline

Scheduling Coordinator

REGION OF PEEL - PARAMEDICS
03.2000 - 10.2022

Communications/Scheduling Officer

G4S (SECURITY) TORONTO
08.1996 - 02.2000

Public Safety Telecommunicator

ELK GROVE TWP FIRE DEPT. Illinois, U.S.A.
05.1991 - 06.1996

Communications/Scheduling Officer

BURNS INT’L SECURITY SERVICES LTD, Scarborough, ON
02.1985 - 03.1991

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MIKE SIVAHARAN