Manoj Singh
Richmond,BC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
ESS Environmental Ltd.
Vancouver
01.2013 - 06.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
High School Diploma -
Fiji College
Fiji Island11-1975
Skills
- Logistics Management
- Cost Control
- Contract Administration
- Inventory Management
- Schedule Management
- Quality Assurance
- Department Oversight
- Administrative Management
- Financial Oversight
- Sales Tracking
- Revenue Generation
- Employee Development
- Customer Service Management
- Teamwork and Collaboration
- Training Management
- Problem-solving abilities
Affiliations
- Hard working
- Very good personality
- Public figure
- Well recognized in the community
Accomplishments
- Recognized by the members of the legislature
- Recognized very well to work with large number of people in events
- Recognized as a very good event and concerts together
Certification
- Building Inspector
- Event coordinator
- Municipal Licenses
Languages
English
Professional
Fiji
Professional
Hindi
Professional
Punjabi
Professional
Manoj Singh
Community Services in temples
Helping and volunteering in Large Events and Concerts
References
References available upon request.
Timeline
Manager of Operations
ESS Environmental Ltd.
01.2013 - 06.2023
High School Diploma -
Fiji College
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