Mike Silver
Winnipeg,MB
Summary
I've succeeded in sales in and have been a top performer for various companies for over 20 years. I have a large amount of experience in showroom demonstrations, cold calling, customer service,and closing techniques.
Overview
14
14
years of professional experience
Work History
Furniture Sales
Lazyboy Furniture Gallery
2018.03 - 2024.04
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
Furniture Sales Associate
The Brick
2010.02 - 2018.03
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Furniture Sales Consultant
Sears
2012.04 - 2015.05
- Mentored junior sales consultants on effective selling techniques, contributing to their professional growth and overall team success.
- Resolved customer complaints in a timely manner, maintaining high levels of customer satisfaction and retention rates.
- Implemented upselling techniques during consultations, significantly increasing average transaction values without compromising customer satisfaction levels.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Bowflex Canada
2012.02 - 2015.02
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Participated in weekly sales meetings to discuss performance goals and strategies.
Education
Bachelor of Arts -
University of Winnipeg
Winnipeg05.2001
Skills
I am excellent at reading customer's personalities, in order to determine how to engage
Have been a top seller in furniture and warranty for at least 10 years
Set a company record at the brick for highest sales and warranties in 1 month.
Am very friendly, and never gets emotional if a customer becomes irate.
Languages
English
Full Professional
Additional Information
I'm a hard working sales professional with 20 years of experience. I've dealt with tens of thousands of customer in various forms, sales, service, greetings, store tours, and have had a natural ability to engage and sell. I've set personal sales records for many differnt employers throughout my life, but am always willing to learn new methods of closing.
I'm an outgoing individual who likes to joke, have fun, and make the customer feel at home.
Timeline
Furniture Sales
Lazyboy Furniture Gallery
2018.03 - 2024.04
Furniture Sales Consultant
Sears
2012.04 - 2015.05
Sales Associate
Bowflex Canada
2012.02 - 2015.02
Furniture Sales Associate
The Brick
2010.02 - 2018.03
Bachelor of Arts -
University of Winnipeg
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