Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mike Sibbald

Ladysmith,Canada

Summary

Proven professional with a diverse background, including roles at Parks Canada, where I enhanced visitor satisfaction and streamlined operations. Known for reliability, safety awareness, and exceptional customer service, I've successfully managed risks and optimized team productivity. Skilled in maintenance, emergency response, and fostering customer satisfaction, I bring a comprehensive skill set to any team.

Overview

18
18
years of professional experience
8
8
Certifications

Work History

Commercial Diver

Storm Coast Dive Services, PUHA, Sundown Diving
12.2022 - Current
  • Inspected underwater pipelines, pilings, buoy systems and plant intakes with CCTV, digital photography and testing equipment.
  • Maintained and checked diving equipment for functionality and safety.
  • Exercised impeccable risk management with regular revisions to safety protocol.
  • Assisted scientists with research tasks such as collecting samples and monitoring aquatic conditions during environmental study initiatives.

Avalanche Crew Member/Instructor

Dynamic Avalanche Consulting, CAA, IAG, RMR
11.2007 - 05.2022
  • Ensured a safe working environment by strictly adhering to established safety protocols during hazardous tasks such as explosive handling or ropework activities while mitigating avalanches.
  • Optimized resource allocation by efficiently managing personnel deployment during multi-site incidents or major events requiring additional support staff.
  • Contributed to the development of comprehensive training programs for new Avalanche Crew Members, ensuring a high standard of expertise within the team.
  • Enhanced avalanche safety by conducting regular snowpack assessments and identifying potential hazards.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Maintenance Crew Member

Parks Canada
04.2014 - 10.2020
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.

Visitor Services Representative

Parks Canada
04.2008 - 11.2013
  • Increased visitor satisfaction by offering personalized recommendations for exhibits and events.
  • Enhanced visitor experience by providing exceptional customer service and addressing inquiries efficiently.
  • Streamlined ticketing process for better efficiency, resulting in reduced wait times for guests.
  • Utilized organizational skills to maintain cleanliness throughout public spaces, enhancing overall aesthetic appeal for guests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Occupational Diver

Dive Safe International
Campbell River, BC
12-2021

Risk Management

Operational Risk Management
Revelstoke, BC
05-2017

Occupational First Aid/Non Urban Outdoor Emergency

Peak Emergency Response
BC
11-2007

Skills

Reliability and punctuality

Team player attitude

Safety awareness

Professionalism

Customer Service

Customer Satisfaction

Organization

Certification

OFA 3

Timeline

Commercial Diver

Storm Coast Dive Services, PUHA, Sundown Diving
12.2022 - Current

Maintenance Crew Member

Parks Canada
04.2014 - 10.2020

Visitor Services Representative

Parks Canada
04.2008 - 11.2013

Avalanche Crew Member/Instructor

Dynamic Avalanche Consulting, CAA, IAG, RMR
11.2007 - 05.2022

Occupational Diver

Dive Safe International

Risk Management

Operational Risk Management

Occupational First Aid/Non Urban Outdoor Emergency

Peak Emergency Response

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