Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Shaw

Courtenay

Summary

Having my own business for many years has given me a diverse customer service skill set. I am able to manage many types of people and problems on an ongoing basis. My current cliental will attest to my high level of customer service . Reliability and Punctuality are my best qualities.

Overview

19
19
years of professional experience

Work History

Proprietor

M.Shaw Home Repairs and Renovations
06.2013 - Current
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Contributed to sustainable building practices by incorporating environmentally friendly materials into construction processes when feasible.
  • Conducted thorough site analyses to identify potential risks and issues early in planning stages, minimizing delays during construction phases.

Auto Sales Consultant

Kipp Scott GMC
12.2012 - 05.2013
  • Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
  • Demonstrated flexibility in adapting to changing customer needs and preferences, ensuring a tailored sales approach for each individual.

Assistant Manager

Capital Glass
06.2006 - 12.2012
  • Handling day to day cash and credit card sales
  • Create , document and input Insurance claims through changing technologies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

High School Diploma -

Highland Secondary
Comox, BC
01.1996

Skills

  • Operations management
  • Purchasing and planning
  • Customer relationship management
  • Contract negotiation
  • Cost analysis and savings
  • Product sourcing
  • ability to repair almost anything
  • Experienced with a variety of hand tools and machinery
  • Experienced in handling various small construction equipment
  • Skilled in automotive repairs

Languages

English

Timeline

Proprietor

M.Shaw Home Repairs and Renovations
06.2013 - Current

Auto Sales Consultant

Kipp Scott GMC
12.2012 - 05.2013

Assistant Manager

Capital Glass
06.2006 - 12.2012

High School Diploma -

Highland Secondary

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Mike Shaw