Mike Seymour
Terrace,BC
Summary
Dynamic leader with proven multitasking and organizational skills honed at Winners TJX and Lucky Garden. Excelled in enhancing customer satisfaction and team productivity, demonstrating exceptional decision-making and staff training abilities. Achieved significant improvements in project completion and service standards, leveraging strong team leadership and customer service expertise.
Overview
19
19
years of professional experience
Work History
Coordinator/Key Holder
Winners TJX
10.2020 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- managed daily store operations including opening and closing procedures as a keyholder.
Waitress
Pollys Cafe
03.2022 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress Supervisor
Lucky Garden
03.2006 - 05.2019
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Calidonia Senior Secondary
Terrace, BC06-2002
Skills
- Multitasking and organization
- Customer service
- Work Planning and Prioritization
- Decision-making
- Time management
- Team leadership
- Staff development and training
Timeline
Waitress
Pollys Cafe
03.2022 - 07.2024
Coordinator/Key Holder
Winners TJX
10.2020 - Current
Waitress Supervisor
Lucky Garden
03.2006 - 05.2019
High School Diploma -
Calidonia Senior Secondary
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