Summary
Overview
Work History
Education
Skills
Timeline
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MIKE RAHIMAN

Abbotsford,BC

Summary

Seasoned Service Manager bringing 30 years of rv experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

29
29
years of professional experience

Work History

Service Manager

Canadream Inc
11.1998 - 07.2017
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Established team priorities, maintained schedules and monitored performance.

Service Technician

Go Vacations
05.1988 - 12.1997
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

High School Diploma -

Navua High School
Fiji Islands
08.1976

Skills

  • Schedule Management
  • Service Documentation
  • Budget Control
  • Staff Supervision
  • Estimating and Quoting
  • New Employee Hiring
  • Shift Scheduling
  • Reliable and Responsible

Timeline

Service Manager

Canadream Inc
11.1998 - 07.2017

Service Technician

Go Vacations
05.1988 - 12.1997

High School Diploma -

Navua High School

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MIKE RAHIMAN