Mike Purol
Fair Oaks
Summary
Dynamic Service Technician with AT&T, skilled in quality assurance and system diagnostics. Expertly executed onsite repairs and installations, ensuring optimal functionality and customer satisfaction. Proven ability to diagnose complex issues and deliver effective solutions, enhancing service quality and client trust. Committed to excellence in customer service and technical precision.
Overview
44
44
years of professional experience
Work History
Service Technician
AT & T
Folsom
02.1981 - 05.2025
- Ensured adherence to quality assurance procedures throughout service processes.
- Diagnosed issues and formulated solutions for various customer concerns.
- Executed onsite repairs of equipment at customer locations.
- Tested repaired items for functionality before returning to customers.
- Installed new systems in accordance with manufacturer specifications.
Education
Some College (No Degree) - Communications
American River College
Sacramento, CASkills
- Quality assurance
- Onsite repairs
- Equipment installation
- System diagnostics
- Functional testing
- Customer service
References
References available upon request.
Timeline
Service Technician
AT & T
02.1981 - 05.2025
Some College (No Degree) - Communications
American River College
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