Summary
Overview
Work History
Education
Skills
Timeline
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Mike Panelli

Airdrie

Summary

Experienced with overseeing table games operations and ensuring regulatory compliance. Utilizes strong leadership to guide team members and enhance guest experiences. Track record of implementing effective training programs and resolving conflicts efficiently.

Casino management professional prepared to excel in leadership role. Proven ability to enhance guest satisfaction and uphold gaming standards through effective team management and strategic planning. Reliable and adaptable, excels in fostering teamwork and achieving operational goals.

Capable Desired Position with comprehensive background managing table games and ensuring smooth casino operations. Successfully led teams in providing exceptional guest experiences while maintaining compliance with gaming regulations. Demonstrated proficiency in conflict resolution and staff training.

Casino Manager with Number years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

25
25
years of professional experience

Work History

Table Games Manager

Deerfoot Inn & Casino
11.2005 - Current
  • Reduced operational costs with strategic scheduling and resource allocation.
  • Spearheaded process improvements leading to streamlined operations on the casino floor without compromising quality of service or guest experience.
  • Ensured sufficient supplies by overseeing inventory control.
  • Collaborated with other departments to create successful cross-promotional events and initiatives.
  • Oversaw hiring processes for the table games department.
  • Streamlined table games operations for increased revenue and improved guest experience.
  • Boosted team morale through recognition programs, fostering a positive work atmosphere conducive to excellent guest service.
  • Delivered actionable feedback to boost team efficiency.
  • Developed strong relationships with casino guests, fostering loyalty and repeat business.
  • Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
  • Fostered a culture of continuous learning among staff members by offering ongoing training opportunities.
  • Regularly reviewed game performance data to identify areas for improvement or optimization.
  • Conducted regular audits of gaming equipment to maintain integrity and compliance with industry standards.
  • Maintained a safe gaming environment by enforcing strict adherence to rules and regulations.
  • Ensured adherence to legal requirements through extensive knowledge of gaming laws.
  • Enhanced customer satisfaction by ensuring efficient and friendly table games service.
  • Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
  • Handled guest complaints promptly and with professionalism, ensuring superior service.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained surveillance on gaming activities for adherence to rules.

Dealer

Elbow River Casino
07.2004 - 11.2005
  • Perfected dealing skills across diverse casino games, enhancing adaptability to customer preferences.
  • Created a positive environment encouraging repeat business.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.

Dealer/Pit Boss

Cash Casino
01.2000 - 06.2004
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
  • Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
  • Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
  • Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.

Education

Advanced High School Diploma -

Trochu Valley High School
Trochu, AB

Skills

  • Strong communication skills
  • Financial reporting and analysis
  • Employee training and development
  • Professionalism and ethics
  • Gaming regulation compliance
  • Game security measures
  • Motivational skills
  • Table game supervision
  • Casino operations
  • Strong leadership
  • Gaming regulations
  • Teamwork
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making

Timeline

Table Games Manager

Deerfoot Inn & Casino
11.2005 - Current

Dealer

Elbow River Casino
07.2004 - 11.2005

Dealer/Pit Boss

Cash Casino
01.2000 - 06.2004

Advanced High School Diploma -

Trochu Valley High School

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Mike Panelli