Mike Otero
National City
Summary
Results-driven Front End Supervisor with a proven record in team management, regulatory compliance, and customer service. Successfully optimized operations to enhance customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Costco
San Diego
2022.01 - Current
- Coordinated front end staff schedules to ensure optimal coverage during peak hours, enhancing customer service experience.
- Resolved customer inquiries and issues, fostering satisfaction and loyalty.
- Implemented store policies to maintain compliance with company standards, supporting operational integrity.
Food Court Supervisor
Costco
San Diego
2021.01 - 2022.01
- Trained and mentored staff to improve food preparation efficiency.
- Managed inventory and coordinated supply orders to support daily operations.
- Ensured compliance with health and safety regulations in food handling procedures.
- Resolved customer complaints to increase satisfaction levels.
Membership Supervisor
Costco
San Diego
2020.01 - 2021.01
- Supervised membership team to improve customer service and increase member satisfaction.
- Assisted members with inquiries regarding account status and benefits.
- Trained new staff on membership policies and procedures.
- Managed daily operations of membership desk to optimize workflow and improve service delivery.
Cashier
Costco
San Diego
2015.01 - 2020.01
- Processed customer transactions at checkout stations, ensuring swift and accurate service.
- Maintained cash drawer accuracy and balanced registers, contributing to financial integrity.
- Assisted customers with product inquiries and store navigation, enhancing overall shopping experience.
Skills
- Customer service
- Customer relationship management
- Store operations
- Inventory management
- Team scheduling
- Compliance management
Timeline
Front End Supervisor
Costco
2022.01 - Current
Food Court Supervisor
Costco
2021.01 - 2022.01
Membership Supervisor
Costco
2020.01 - 2021.01
Cashier
Costco
2015.01 - 2020.01