Mike O'Loughlin
London,ON
Summary
Seasoned concrete labour from Golden Rule, adept in customer relationship building and sales strategy development. Excelled in enhancing sales productivity by leveraging interpersonal communication skills and strategic planning. Proven track record in fostering customer loyalty and expanding client bases, underpinned by a solid foundation in regulatory compliance and customer service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning sales chat agent field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Concrete Laborer
Golden Rule
04.2017 - 06.2024
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Demolished and repaired old concrete surfaces.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Routinely lifted and moved items weighing up to [Number] pounds.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
- Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
- Supported efficient material handling by organizing supplies and staging them at appropriate locations on the job site.
- Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
- Facilitated smooth transportation of ready-mix concrete from delivery trucks to designated areas using wheelbarrows or motorized buggies when necessary.
- Fostered safer work environment by promptly addressing and reporting potential hazards.
- Streamlined task completion by maintaining and preparing all construction equipment.
- Improved safety on job site with rigorous adherence to OSHA standards and protocols.
- Improved project completion rate by effectively removing old concrete and preparing sites for new pours.
- Shoveled materials such as dirt, gravel, and asphalt.
- Wore correct clothing and protective equipment for jobs.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Applied sealers or waterproofing to concrete as required by project.
Door to door sales
Golden Rule
11.2022 - 04.2024
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Grade 11 - Construction
Skills
- Account Servicing
- Process Improvement
- Customer Service
- Business Development
- Customer Retention
- Customer Needs Assessment
- Interpersonal communication skills
- Strategy Development
- Product and Service Sales
- Regulatory Compliance
- Performance Improvement
- Complex Problem-Solving
- Product and service knowledge
- Relationship Building
- Polite and Respectful
- Client Service
- Customer Relations
- Systems and software expertise
- Strategic Planning
- Customer Relationship Building
Languages
English
Full Professional
Timeline
Door to door sales - Golden Rule
11.2022 - 04.2024
Concrete Laborer - Golden Rule
04.2017 - 06.2024
Sir George Ross Secondary School - Grade 11, Construction
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