MIKE OLIVEIRA
CUPERTINO
Summary
Dynamic retail leader with extensive experience at Apple, driving operational excellence and team development. Proven track record in achieving sales goals and enhancing customer experiences. Skilled in inventory management and coaching, fostering a results-driven environment that celebrates team accomplishments. Adept at strategic planning and execution, ensuring adherence to Apple standards.
Overview
14
14
years of professional experience
Work History
Lead
Apple Park Visitor Center
Cupertino
04.2023 - Current
- In charge of supporting team members deliver the highest caliber retail experience for our customers.
- Applied interim manager experience to drive sales goals and develop new strategies for year-over-year revenue growth.
- I also used my Operations Lead experience to teach the other leads how to support operations.
- Ensured store operations aligned with Apple standards for efficiency and quality.
- Supported day-to-day tasks and customer journey, identified development opportunities, and delivered quality feedback and recognition.
- Other duties include reviewing individual sales and store results to learn and make improvements or adjustments.
- This helped to increase inventory accuracy, create shorter product request delivery times and maintain visual standards.
Interm Manager
Apple Park Visitor Center
Cupertino
11.2023 - 04.2024
- I achieved 9 intros last quarter with over 80K in sales and over 50% AppleCare on my own sales.
- Coached and developed team on probing for business, positioning AppleCare+, and offering all Apple products (accessories/setup/trade in/activations).
- Collaborated with team members to identify challenges specialists faced and provided actionable suggestions.
- Applied learnings from coaching to enhance personal customer interactions.
- Consistently scheduling support in key areas and coaching our team around ownership opportunities.
Lead
Apple Store Infinite Loop
Cupertino
01.2022 - 01.2023
- Led team members in delivering exceptional retail experiences for customers.
- Facilitated daily operations to improve customer journey.
- Analyzed store results to develop strategies for operational improvement.
Operations Lead
Apple Store Valley Fair
San Jose
01.2018 - 01.2022
- Led store operations, focusing on achieving key performance results.
- This includes tracking and maintaining our goals for Runner times, Pick-Up and Immediate Delivery confirmation times and inventory accuracy.
- Collaborated with management to achieve goals in Product Zone and Genius Bar metrics.
- This includes on-time percentages, AppleCare+ attachment, trade offers and offering customers activation of their iPhone.
- Supports team by working along side them and providing feedback and celebrating accomplishments.
- Oversaw preservation and health standards, monitored supply budget for operational efficiency.
Operations Expert
Apple Store Valley Fair
Santa Clara
01.2013 - 01.2018
- Assisted Operations Lead in achieving team objectives.
- Supports by leading team through daily tasks such as receiving, checking in and managing incoming and outgoing shipments.
- Monitoring and fixing variances in sellable goods and service part inventory with SAP tracking systems to prevent adjustments and meet shrink and store accuracy goals.
- Oversaw and organized physical inventory in the store.
- Executed full store inventory audits over the last 5 years, maintaining a passing history.
- Sorted and stored incoming shipments to enhance inventory management efficiency.
- Conducted daily follow-ups with team members to evaluate task progress and address challenges.
- Conducted training sessions for new employees.
- Facilitate training exercises and certificating upon completion.
Education
Granite State College
New Hampshire04-2026
High School Diploma -
Santa Clara High School
01-2003
Film Program
De Anza College
Skills
- Interim Manager
- Product Zone Lead
- Operations Lead
- Genius Bar Management
- Schedule building
- Zoning
- Preservation management
Timeline
Interm Manager
Apple Park Visitor Center
11.2023 - 04.2024
Lead
Apple Park Visitor Center
04.2023 - Current
Lead
Apple Store Infinite Loop
01.2022 - 01.2023
Operations Lead
Apple Store Valley Fair
01.2018 - 01.2022
Operations Expert
Apple Store Valley Fair
01.2013 - 01.2018
Granite State College
High School Diploma -
Santa Clara High School
Film Program
De Anza College