Mike Morgan
Kitchener,ON
Summary
Highly motivated Major Appliance Retail Specialist with 10+ years of retail experience in appliance sales and customer service. Areas of management include sales, customer service, and supply chain. Offering excellent communication skills and an ability to effectively collaborate across all levels of an organization. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
18
18
years of professional experience
Work History
Special Services Coordinator
Whirlpool Canada
Mississauga, ON
06.2021 - Current
- Evaluated the effectiveness of existing programs and recommended necessary adjustments, resulting in improved service delivery.
- Participated in quarterly reviews with upper management on performance results, identifying areas for improvement.
- Increased profitability by implementing cost-saving strategies in the logistics process.
- Developed long-lasting relationships with key clients, leading to increased sales and repeat business.
- Enhanced communication between departments for better coordination in the delivery process.
- Streamlined shipping and transportation processes for greater efficiency and customer satisfaction.
- Collaborated with internal teams to optimize supply chain operations, improving overall productivity.
- Worked closely with finance department to ensure accurate billing procedures, reducing disputes and payment delays from clients.
- Organized cross-functional project files in Google Drive, ensuring up-to-date access for sales, operations, and finance teams.
Whirlpool Central Advisor
Acosta
Mississauga, ON
06.2020 - 06.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Support the launch and the day-to-day activity of an online product knowledge platform.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted research, gathered information from multiple sources and presented the results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained current knowledge of manufacturers' options and parts available to offer expert support.
MARS (Major Appliance Retail Specialist)
Acosta
Mississauga, ON
04.2016 - 03.2020
- Verified data integrity and accuracy.
- Performed initial client assessment and analysis to begin the research process.
- Responded to vendor requests via telephone and email and effectively answered questions and inquiries.
- Worked directly with management to brainstorm, discuss strategy and mitigate issues.
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Organized on-site training to educate management and sales staff on the benefits and care of product lines.
- Established strong vendor relationships to maintain and support business.
- Determined the layout of store merchandise to ensure it is visually appealing to consumers.
- Supervised and coached eight employees on sales strategies to optimize performance.
- Trained all incoming (RSA) sales team members.
Customer Service Manager
Leon's
Kitchener, ON
08.2008 - 04.2016
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
- Leveraged performance and sales report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.
- Oversaw requirements, training and development and implementation of new programs.
- Managed all merchandising, replenishment and inventory decisions, to improve growth.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategic problems.
Office Associate
Leon's
Kitchener, ON
07.2007 - 07.2008
- Communicated with clients and collected data to support executives and increase office productivity.
- Managed office inventory which includes restocking supplies and placing purchase orders to obtain ample stock.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Education
Electrical Engineering
New Amsterdam Technical Institute
Berbice, Guyana 2015
High School Diploma - undefined
Berbice Educational Institute
New Amsterdam, East Berbice2003
Skills
- Customer service management
- Efficient multi-tasking
- Exceptional interpersonal communication
- Coaching and mentoring
- Project Management
- Staff training/development
- Deadline-oriented
- Business development
- Team collaboration
- SAP
- Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Meet)
- Parts ordering and management
- Client relationship building
- Project management
Accomplishments
Awarded MARS of the year 2018.
Timeline
Special Services Coordinator
Whirlpool Canada
06.2021 - Current
Whirlpool Central Advisor
Acosta
06.2020 - 06.2021
MARS (Major Appliance Retail Specialist)
Acosta
04.2016 - 03.2020
Customer Service Manager
Leon's
08.2008 - 04.2016
Office Associate
Leon's
07.2007 - 07.2008
High School Diploma - undefined
Berbice Educational Institute
Electrical Engineering
New Amsterdam Technical Institute