IT support Manager
Legacy streaming
Vancouver, BC
10.2022 - Current
- Manage a team of 10 technical support professionals, providing leadership, guidance, and support in their day-to-day activities.
Oversee the maintenance and functioning of the organization's IT infrastructure, including hardware, software, networks, and servers for smooth live streaming.
Collaborate with cross-functional teams to implement IT projects, upgrades, and system enhancements, ensuring minimal disruption to operations.
Conduct user training sessions to promote IT literacy and provide guidance on using systems and resolving common issues.
Prepare and manage IT budgets, allocate resources effectively, and monitor expenses to ensure cost-effective operations.
Overall team management, Project financial management, Risk management
Anticipate issues and acted proactively to address potential issues
Manage IT change management activities for project rollout.
