Mike Malik
Kitchener
Summary
Developed exceptional customer service skills in fast-paced, team-oriented environment. Demonstrated ability to manage various responsibilities, from handling transactions to ensuring clean and welcoming space. Seeking to transition into new field, utilizing strong communication and organizational skills to contribute effectively to new team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Graffiti Market
05.2024 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Bloom. at Conestoga College
01.2024 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Library Assistant
Waterloo Collegiate Institute
11.2022 - 02.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Monitored library environments to maintain safe, hazard-free settings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
Education
Bachelor of Arts - Cinema And Media Arts: Production
York University
Toronto, None04-2028
Diploma - Culinary Skills
Conestoga College
Waterloo, ON04-2024
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06-2023
Skills
- Strong work ethic
- Exceptional customer service
- POS system expertise
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Dependable and responsible
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Professional Working
Urdu
Native or Bilingual
Certification
- TrainCan Food Handler Certification
- Smart Serve Ontario Certification
Interests
- Film Production
- Enjoy watching films at the cinema and at home
- Creative Writing
Timeline
Server
Graffiti Market
05.2024 - 06.2024
Host
Bloom. at Conestoga College
01.2024 - 04.2024
Library Assistant
Waterloo Collegiate Institute
11.2022 - 02.2023
Bachelor of Arts - Cinema And Media Arts: Production
York University
Diploma - Culinary Skills
Conestoga College
High School Diploma -
Waterloo Collegiate Institute
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