Mike Macdonald
Customer Service
Bedford,NS
Summary
Creative Customer Service with 6 years of experience in creating attractive, healthy landscapes for businesses and residences. Skillful in weeding, watering and fertilizing plant beds, planting new trees and maintaining irrigation systems. Proven history of operating all ground and gardening equipment safely and efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Groundskeeper
Chickenburgers
Bedford, NS
05.2022 - Current
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Cleared public and private areas of debris before and after events.
- Applied pest control substances to eradicate weeds and other pests affecting plant life.
- Designed programs for landscape maintenance, pest management, composting and other related topics.
- Installed and maintained landscapes at homes, offices and parks
Restaurant Team Member
Kentucky Fried Chicken
Dartmouth, NS
08.2021 - 08.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Prepared food orders, cooking on grill and operating fry station
- Greeted guests pleasantly and answered menu questions
- Cleared trays and removed trash from tables before sanitizing surfaces
- Prepared and cooked food orders for customers by noting customizations and portion sizes
Construction Laborer
Winmar
Dartmouth , NS
04.2021 - 04.2021
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Operated power equipment to move materials and promote job efficiency
- Utilized hammers, saws, squares, levels and fastening devices to complete projects
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements
Landscape Laborer
Dandelions Be Gone
Bedford, NS
11.2020 - 12.2021
- Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
Dishwasher
2 Doors Down
Dartmouth, NS
10.2020 - 10.2020
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed and sanitized dirty dishes by hand and by using dishwasher.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or 3 items used often by kitchen staff
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
Sales Delivery
Toadally Clean
Dartmouth, NS
01.2020 - 03.2020
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Created Flyers and Cleaning reports by tracking weekly sales.
Meat Cutter
Atlantic Superstore
Bedford , NS
11.2019 - 11.2019
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Cut meats to customer specifications and answered questions about specialty products.
- Cured, cut and smoked meats to prepare for buffet presentations.
- Educated 4 staff members on specialty meat cuts, food handling methods and sanitation guidelines.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Prepared and placed meat cuts and products in display counter to ease shopping experience of customers.
- Performed meat inspections and checked temperature environment to maximize food safety.
Parking Lot Cleaner
Custom Clean Atlantic
Bedford, NS
08.2018 - 11.2019
- Removed safety hazards, soiled items and trash from customer areas.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Adhered to social distancing protocols and wore mask or face shield
- Identified issues, analyzed information and provided solutions to problems
- Led projects and analyzed data to identify opportunities for improvement
Professional Mover
Homburg
Dartmouth, NS
06.2016 - 06.2016
- Completed over 100 jobs from start to finish, including loading boxes and large items, unloading trucks and cleaning job sites.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Conducted efficient cargo transfers to maintain route schedules
- Completed over 6 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
Timekeeper
Bedford Blues
Hammonds Plains, NS
11.2015 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Accurately calculated bonuses, salary increases and overtime.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Checked accrued hours against listed hours for leave time.
- Adjusted employee tax status along with information regarding withholding.
Courtesy Clerk
Atlantic Superstore
Bedford, NS
08.2012 - 08.2012
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Restocked and organized merchandise in front lanes
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits
- Monitored safety and security concerns and reported to leadership for resolution
Courtesy Clerk
Atlantic Superstore
Halifax, NS
06.2011 - 07.2012
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Responded to customer calls and emails to answer questions about products and services
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
Education
High School - English
Charles P Allen High School
Bedford, NS06.2012
Skills
- Product and Service Sales
- Point of Sale Knowledge
- Upselling
- Product promotions
- Cash Handling
- Multi-tasking strength
- Problem-solving skills
- Excellent people skills
- Dining area maintenance
- Merchandising understanding
- Relationship building
- Sales training
Websites
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Food Handlers, Canadian Institute Of Food Safety - December 27, 2022-December 30, 2027
Additional Information
Planning To Return To School to Increase Medical Experience.
Timeline
Groundskeeper
Chickenburgers
05.2022 - Current
Restaurant Team Member
Kentucky Fried Chicken
08.2021 - 08.2021
Construction Laborer
Winmar
04.2021 - 04.2021
Landscape Laborer
Dandelions Be Gone
11.2020 - 12.2021
Dishwasher
2 Doors Down
10.2020 - 10.2020
Sales Delivery
Toadally Clean
01.2020 - 03.2020
Meat Cutter
Atlantic Superstore
11.2019 - 11.2019
Parking Lot Cleaner
Custom Clean Atlantic
08.2018 - 11.2019
Professional Mover
Homburg
06.2016 - 06.2016
Timekeeper
Bedford Blues
11.2015 - Current
Courtesy Clerk
Atlantic Superstore
08.2012 - 08.2012
Courtesy Clerk
Atlantic Superstore
06.2011 - 07.2012
High School - English
Charles P Allen High School
- CPR, Canadian Red Cross - June 21, 2019-June 22, 2022
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