Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mike Maali

Huntington Beach

Summary

Dynamic finance and sales professional with a proven track record at Costa Mesa Cadillac, excelling in sales strategy and customer relationship management. Adept at negotiating contracts and training staff, I consistently drive performance improvements and enhance customer satisfaction, ensuring compliance and maximizing profitability in competitive markets.

Overview

30
30
years of professional experience

Work History

Floor Manager/Sales Closer

Costa Mesa Cadillac /GMC/Buick
Costa Mesa
01.2023 - 08.2024
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed and implemented sales strategies to increase market share.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Finance Manager

laguna Niguel Genesis /Hyundai
Laguna Niguel
04.2022 - 01.2023
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Reviewed contracts for accuracy prior to signing by customers.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Advised customers on the benefits and drawbacks of different types of automotive loans.
  • Collaborated with sales staff in order to maximize opportunities for profitable deals.
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Maintained accurate records of all transactions related to auto finance services.
  • Resolved customer complaints regarding auto financing services in a timely manner.

Finance Manager

Long Beach Honda
Signal Hill
04.2018 - 02.2022
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed strategies to increase auto finance sales volume while maintaining profit margins.
  • Provided guidance and advice on the best financing options available for customers.
  • Coordinated with sales and service departments to ensure a seamless customer experience from start to finish.
  • Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
  • Reviewed contracts for accuracy prior to signing by customers.

Sales Associate

long Beach Honda
Signal Hill
01.2016 - 04.2018
  • Generated leads through cold calling prospective clients.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
  • Provided product information, features, and benefits to customers.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Greeted customers and identified their automotive needs.
  • Developed relationships with customers by providing excellent customer service.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.

Partner /Store Owner

Affordable Cars Ca
Costa Mesa
07.2013 - 08.2015
  • Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
  • Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
  • Managed inventory levels by ordering additional stock based on current demand trends.
  • Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
  • Negotiated deals with customers in order to close sales transactions quickly and efficiently.
  • Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
  • Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
  • Maintained an up-to-date understanding of automotive industry trends and developments.

Director of Public Relations

Platinum Motors Lamorghini LLc
Santa Ana
08.1994 - 11.2000
  • Provided strategic direction for corporate branding initiatives across various channels such as print, broadcast and digital platforms.
  • Created content for press releases, articles, newsletters and other marketing materials.
  • Maintained a database of contacts from the media and other industry players which can be used in future campaigns.
  • Collaborated with internal teams such as marketing, sales and customer service to ensure alignment with overall brand objectives.
  • Organized press conferences, media events, interviews, photo shoots and other PR activities.
  • Planned and executed product launches by creating compelling storylines around them.
  • Developed and implemented public relations strategies to promote company's image and services.

Education

Some College (No Degree) - PSCI G180 American Goverment

Golden West College
Huntington Beach, CA

Skills

  • Sales strategy
  • Technical support
  • Staff supervision
  • Inventory management
  • Customer relationship management
  • Sales training
  • Goal setting
  • Contract negotiation
  • Customer service
  • Regulatory compliance
  • Problem solving
  • Communication skills
  • Conflict resolution
  • Consultative sales
  • Policy enforcement
  • Floor management
  • Customer relations
  • Performance improvements
  • Loss prevention
  • Budgeting and finance

Timeline

Floor Manager/Sales Closer

Costa Mesa Cadillac /GMC/Buick
01.2023 - 08.2024

Finance Manager

laguna Niguel Genesis /Hyundai
04.2022 - 01.2023

Finance Manager

Long Beach Honda
04.2018 - 02.2022

Sales Associate

long Beach Honda
01.2016 - 04.2018

Partner /Store Owner

Affordable Cars Ca
07.2013 - 08.2015

Director of Public Relations

Platinum Motors Lamorghini LLc
08.1994 - 11.2000

Some College (No Degree) - PSCI G180 American Goverment

Golden West College

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Mike Maali