Mike Lenz

Road Service Technician

Ryder/Crown Lift Trucks

07.2007 - 07.2022

Performed regular maintenance tasks for optimal vehicle performance and longevity.
Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
Reduced response time by effectively prioritizing service calls based on urgency and location.
Developed strong relationships with customers through clear communication and excellent problem-solving skills.
Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
Upheld company reputation by adhering to strict quality standards during all repair work.
Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
Operated all heavy equipment properly according to employer safety specifications.
Used flags to warn motorists about hazards, obstacles and workers ahead.