Mike Kwan
Vancouver,BC
Summary
Bilingual sales and account management professional with experience in telecommunications retail sales and international trading business management. MBA-qualified with strong strengths in client relationship management, negotiation, cross-cultural communication, and business development. Experienced in working with diverse customer bases in both Hong Kong and Canada. Seeking to transition into B2B sales, account management, or corporate business development roles.
Overview
22
22
years of professional experience
Work History
Sales and Marketing Specialist
Glentel Inc.
Vancouver, BC
09.2022 - Current
- Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic sales initiatives.
- Collaborated with cross-functional teams to optimize product positioning and promotional strategies.
- Managed relationships with key clients, ensuring high levels of satisfaction and retention.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
Sales Manger
Euro, US Market, Luk’s Button Industrial Ltd
Vancouver, BC
10.2017 - 05.2022
- Created and maintained sales environment to support business objectives.
- Direct contact and follow the key account clients (Communicating, Dealing, Risk Control & Problem solving, Production following, Price Quoting)
- Professional product presentation, client-focused media communicator between company and clients
- Daily meeting with Factory instructor, Control and instruct manufacturing process
- Analyze Yearly Sales Report and forecast, Sales meeting with client seasonally. Maintained professional network of potential clients and business opportunities.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Established new accounts and serviced existing accounts maintaining professional relationships. Attended trade shows for in-person engagement and network building.
- Developed and implemented new sales strategies to update product lines. Analyzed competitors' successes and failures, evaluating impact on market.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Analyzed business and sales targets using critical problem-solving skills.
- Prepared sales production reports for senior management.
- Performed sales consultations and educated clients on products and services.
Assistant Sales Manager
EU Market, Golden Star Company, Join Well International Company Ltd, Garment Accessories / Fashion
12.2010 - 09.2017
- Direct contact and follow the key account clients (Communicating, Dealing, Risk Control & Problem solving, Production following, Price Quoting)
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Professional product presentation, client-focused media communicator between company and clients
- Experience & Knowledge sharing, Communicating skills improving, Trend developing
- Direct communicate with the trading partners (Production following, Price dealing, Cost Control, Quality Control, Relationship maintaining)
- Manufacturing cost control & Problem solving
- Developing and introducing new product line
Senior Sales Executive
Golden Star Company, Join Well International Company Ltd
11.2008 - 11.2010
- Negotiated contract terms, conditions and pricing for sales.
- Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness.
- Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
- Expanded new business with implementation of effective networking and sales strategies.
- Developed new business opportunities and partnerships.
- Managed customer digital marketing strategies to meet quarterly client sales goals.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
Sales Executive
Join Well International Company Ltd. Garment Accessories
Hong Kong
09.2007 - 10.2008
- Direct contact and follow New clients (Communicating, Dealing, Risk Control & Problem solving, Production following, Price Quoting)
- Develop new account (Catalog Producing, Market Trend developing)
- Production following (Shipment arrangement
- Lead time following, Quality Check, Packing Check)
- Leading & Coordinating Team to achieve sales target
- Developing and introducing new product line
- Listened to customer needs to identify and recommend best products and services.
- Used cold calling and networking to sell products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
Merchandise & Sales Assistant
Join Well International Company Garment Accessories
Hong Kong
09.2005 - 10.2006
- Buckle, Leather Trims, Belt
- Production following (Shipment arrangement, Lead time following, Packing, Labeling)
- Document arrangement (Production order manage, Delivery note inputting, Invoice arrangement, Label making)
- Arrange and attend customer meeting (as a sales assistant)
- Catalog developing (creating latest catalog with actual samples)
Merchandise & Manufacturing Trainee
Join Well International Company Ltd
12.2003 - 09.2005
- Fabric Covered Button, Machine Made Button
- Involved the production process (Quality check, finishing process, raw material merchandise,
- Producing goods)
- Goods Packing & Delivery
- Sampling arrangement (Producing & Counting)
Education
Master of Business Administration -
Anglia Ruskin University
Cambridge, UK01.2022
Diploma - Strategic Management and Leadership
School of Business London
01.2021
Higher Diploma - Business logistics
Hong Kong Institute of Vocational Education
01.2007
HKLA – Logistic Manpower Development Fund -
01.2005
Foundation Diploma - Business Stream
Hong Kong Institute of Vocational Education
01.2004
Certification of Dream weaver MX) -
Systematic Computer Education Centre
01.2004
Certification of Operation of Valunet Standard on Internet (iTVS) -
01.2004
Certificate of Education Examination) -
Notre Dame College, CURRICULAR
01.2003
Skills
Achieved optimal inventory levels through effective management practices
Secured advantageous terms in negotiations that benefited the organization
Enhanced sales tracking accuracy leading to informed decision-making
Strengthened client relationships resulting in increased retention rates
Resolved complex problems with innovative solutions that improved operations
Created competitive price structures that boosted overall sales
Empowered decision-making processes that aligned with company objectives
Maximized productivity through exceptional time management skills
Increased brand visibility through strategic brand-building initiatives
Reduced risks through proactive mitigation strategies that protected assets
Forecasted supply chain demands accurately, leading to improved efficiency
Languages
English
Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Timeline
Sales and Marketing Specialist
Glentel Inc.
09.2022 - Current
Sales Manger
Euro, US Market, Luk’s Button Industrial Ltd
10.2017 - 05.2022
Assistant Sales Manager
EU Market, Golden Star Company, Join Well International Company Ltd, Garment Accessories / Fashion
12.2010 - 09.2017
Senior Sales Executive
Golden Star Company, Join Well International Company Ltd
11.2008 - 11.2010
Sales Executive
Join Well International Company Ltd. Garment Accessories
09.2007 - 10.2008
Merchandise & Sales Assistant
Join Well International Company Garment Accessories
09.2005 - 10.2006
Merchandise & Manufacturing Trainee
Join Well International Company Ltd
12.2003 - 09.2005
Certificate of Education Examination) -
Notre Dame College, CURRICULAR
Certification of Operation of Valunet Standard on Internet (iTVS) -
Certification of Dream weaver MX) -
Systematic Computer Education Centre
Foundation Diploma - Business Stream
Hong Kong Institute of Vocational Education
HKLA – Logistic Manpower Development Fund -
Higher Diploma - Business logistics
Hong Kong Institute of Vocational Education
Diploma - Strategic Management and Leadership
School of Business London
Master of Business Administration -
Anglia Ruskin University