Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Koscow

Mississauga

Summary

Dynamic Inside Sales Representative with a proven track record at Traction Heavy Duty Parts, excelling in customer service and relationship development. Leveraged product knowledge to consistently exceed sales targets, driving revenue growth. Known for cheerful interactions and effective issue resolution, fostering long-term loyalty and repeat business. Fluent in English and Polish.

Overview

20
20
years of professional experience

Work History

Inside Sales Representative

Traction Heavy Duty Parts
07.2018 - 06.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Inside Sales Representative

Cervus Equipment Peterbilt
04.2010 - 07.2018
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • worked closely with our service department to ensure speedy look up and billing of correct parts.

Inside Sales Representative

Harper Power Products.
03.2005 - 04.2010
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked closely with service department to meet the shops needs before the techs needed them.
  • Worked closely with the rebuilding shops to meet their needs for upcoming projects.
  • Spaced full engines and transmissions based on customers exact needs.

Education

High School Diploma -

T.L. Kennedy SS
Mississauga, ON

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Upselling and cross selling
  • Driven
  • Issue resolution
  • Fluent in English and Polish
  • Mechanically Inclined
  • Revenue growth

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Inside Sales Representative

Traction Heavy Duty Parts
07.2018 - 06.2025

Inside Sales Representative

Cervus Equipment Peterbilt
04.2010 - 07.2018

Inside Sales Representative

Harper Power Products.
03.2005 - 04.2010

High School Diploma -

T.L. Kennedy SS

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Mike Koscow