Reading
Mike Kimball
Waste Water Collections
Winnipeg,MB
Summary
Proven Maintenance Worker and Customer Service Representative with a strong background in repair work and team leadership. Excelled at City of Winnipeg by enhancing equipment reliability and customer satisfaction. Skilled in issue troubleshooting and fostering team collaboration, consistently exceeding performance metrics. Achieved a Level 3 Waste Water Certification, demonstrating commitment to professional growth and excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Language
Work History
Maintenance Worker G/A/B1
City of Winnipeg
05.2011 - Current
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Collaborated with contractors on major repairs, overseeing quality and adherence to timelines.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Conducted Peer training for new maintenance staff, ensuring high standards of work and efficiency.
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries among the maintenance team members.
- Improved equipment reliability with routine inspections and necessary adjustments.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Maintained a Level 3 Waste Water Certification with the Province of Manitoba by completing courses and training
- Crew Lead of 2+ workers, maintaining proper paper work and safety procedures to effectively complete job tasks safely and efficiently
Customer Service Representative
Battlefield Equipment Rentals
04.2005 - 05.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Waste Water Programs
Sacramento State University
Sacramento, CA 05.2001 -
Skills
Repair work
Construction Maintenance
Hazard Reporting
Vehicle Maintenance
Organization and Multitasking
Time Management
Detail orientation
Flexible and Adaptable
Team Leadership
Team Collaboration
Issue Troubleshooting
Attention to Detail
Interests
Travelling
Video Games
Timeline
Maintenance Worker G/A/B1
City of Winnipeg
05.2011 - Current
Customer Service Representative
Battlefield Equipment Rentals
04.2005 - 05.2008
No Degree - Waste Water Programs
Sacramento State University
05.2001 -
Similar Profiles
Jason LambertJason Lambert
Firefighter/Paramedic at City of WinnipegFirefighter/Paramedic at City of Winnipeg
JEREMY ROBSONJEREMY ROBSON
Senior Pipe Layer at City Of WinnipegSenior Pipe Layer at City Of Winnipeg
Issa Hassan WarioIssa Hassan Wario
Public Works Department, street maintenance at City of WinnipegPublic Works Department, street maintenance at City of Winnipeg