Mike Kaiser
Escalon,CA
Summary
With a proven track record at Kehe Distributors, I've honed my leadership and computer literacy, enhancing team morale and operational efficiency. By fostering strong internal communications and leveraging technology, I've significantly improved processes and training methods, demonstrating a unique blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Order Selection Supervisor
Kehe Distributors
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of orders.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved communication style of production associates to boost team morale
- Minimized overtime and labor hours by balancing work days with proper amounts of veteran employees and new hires
- Facilitated work flow by communicating with supervisors of adjacent departments and improving processes
Replenishment Lead
Kehe Distributors
11.2022 - 04.2023
- Led the team of replenishment employees, ensuring all pick slots were stocked and ready for order selection
- Corrected inventory errors and miscommunication
- Coached employees on updated standards of procedure
- Improved and maintained warehouse morale by monitoring and coaching communication between replenishment associates and coworkers within the building
- Aided leadership with scheduling to maximize efficiency
Operations Trainer
Kehe Distributors
05.2021 - 11.2022
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Order Selector
Kehe Distributors
02.2021 - 05.2021
- Entered package information into company's computer system.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Lead Customer Service Associate
Guitar Center
12.2018 - 02.2021
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Appeased customers that were unhappy with their product or service.
Sales Associate
Guitar Center
01.2017 - 12.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Acquired extensive product knowledge in order to drive sales and provide customer's with requested information.
- Built ongoing customer relationships.
Stower
Amazon Fulfillment Center
09.2016 - 01.2017
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates
- Separated damaged items from functional ones before placing on shelves
- Picked up incoming stock and delivered materials to designated locations
AutoCAD Drafter/Day Laborer
Jack Rabbit
09.2015 - 09.2016
- Used computer-aided design software, including AutoCAD to prepare blueprints
- Created and modified creative interior design layouts in line with client desires and space utilization practices
- Cleaned, operated and maintained machinery for optimal team productivity
Bagger
Mar-Val
03.2015 - 09.2015
- Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Busser/Waiter
Firenzes
09.2014 - 03.2015
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
Some College (No Degree) - Business Administration
California State University - Stanislaus
Turlock, CASome College (No Degree) - Business Administration
Modesto Junior College
Modesto, CAHigh School Diploma -
Escalon High School
Escalon, CA06.2015
Skills
- New Hire Orientation
- Termination Processing
- Staff Management
- Employee Motivation
- Training and mentoring
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Schedule development
Developed Skills at Kehe
- Interpersonal communication and rapport built with team through training and skill development
- Improved scheduling to maximize efficiency
- Minimized overtime and labor hours by improving employee rates
- Developed paper trail of rate and performance reports to lead to just terminations
- Lead orientation for onboarding new hires
- Reported new employee hours to be processed to pay roll
- Knowledge and focus of of DC goals and standards
- Integration of new hires into warehouse systems including NTS, Fastenal Systems, and Ultipro
- Developed professional relationships with leadership team including HR, Management, Supervisors, and Trainers
- Knowledge and experience in departments in the warehouse including Order Selection, Let Downs, Order Picking, Loading, Quality Control, Merging, A/C Mod Picking, Control Desk, Inventory Control, RTS, and Safety
Timeline
Order Selection Supervisor
Kehe Distributors
04.2023 - Current
Replenishment Lead
Kehe Distributors
11.2022 - 04.2023
Operations Trainer
Kehe Distributors
05.2021 - 11.2022
Order Selector
Kehe Distributors
02.2021 - 05.2021
Lead Customer Service Associate
Guitar Center
12.2018 - 02.2021
Sales Associate
Guitar Center
01.2017 - 12.2018
Stower
Amazon Fulfillment Center
09.2016 - 01.2017
AutoCAD Drafter/Day Laborer
Jack Rabbit
09.2015 - 09.2016
Bagger
Mar-Val
03.2015 - 09.2015
Busser/Waiter
Firenzes
09.2014 - 03.2015
Some College (No Degree) - Business Administration
California State University - Stanislaus
Some College (No Degree) - Business Administration
Modesto Junior College
High School Diploma -
Escalon High School
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