Mike Jang
Irvine,CA
Summary
Around of decade of successful experience working mainly in the student loan, debt and mortgage industry. Specialize in understanding on how to explain products in an appealing way to earn client's business. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan/Debt Consultant
Absolute Debt Relief
12.2023 - Current
- Take inbound or perform warm scheduled outbound to clients looking for loans via mailer then pivoting to debt relief program.
- Helped over 2 million dollars of debt on first full month 01/2024.
- Understanding and being aware of client's situation to pivot effectively.
- Showing love and care to relate to clients in order to pitch effectively.
- Provide strategic financial solution with benefits of debt relief vs loan to improve our client's quality of life
Certified Debt Specialist
Beyond Finance
07.2022 - 08.2023
- Experienced with high quality leads
- Listen & relate to client's hardship to build trust/rapport to earn their business
- Build a picture to help client's understand how debt relief programs work & put them in best financial position possible
- Explain debt relief program in effectively for clients to understand
- Check for understanding to prevent cancellations & maintain clients
- Consistently signed of over 1 million dollars of debt per month
Senior Mortgage Banker
Network Capital Funding Corporation
02.2021 - 06.2022
- Screen and process client based on their qualifications to specific mortgage loan programs
- Assist clients on meeting their goals with their refinance/purchase
- Achieved President's and Chairman's club in 6 months
- Top producer for team consistently
- Closed client on their benefit instead of rate
- Work with processors to request required document
- Follow up with client to keep them aware of status to carry into funding
- Ask for referrals for future business
Certified Debt Specialist
Americor
02.2020 - 02.2021
- Answer inbound calls and make outbound calls
- Listen to client and provide financial solutions with their unsecured debts: Debt settlement or Americor’s Line of Credit
- Be compliant with strict rules and guidelines
- Maintain constant healthy relationship with clients by following up with updates
- Paint a picture on how Americor’s solution will be able to meet client’s specific goal to gain business
Student Loan Advisor
Docuservice
05.2019 - 01.2020
- Answer inbound calls and make outbound calls
- Explain, educate and assist federal student loan borrowers with student loan forgiveness programs
- Maintain constant healthy relationship with client by providing updates on enrollment
- Maintain healthy communication within team in order to complete files successfully
- Input all Information accurately into CRM Software (DebtPayPro)
Student Loan Advisor
National Student Loans
09.2017 - 04.2019
- Answer inbound calls and make outbound calls
- Explain, educate and assist federal student loan borrowers with student loan forgiveness programs
- Maintain constant healthy relationship with client by providing updates on enrollment
- Maintain healthy communication within team in order to complete files successfully
- Input all Information accurately into CRM Software (DebtPayPro)
Student Loan Advisor
National Student Aid Care
02.2016 - 08.2017
- Same as Tasks shown above
- First student loan shop
Systems / Account Manager
NuWorld Business
05.2014 - 09.2015
- From Service Dispatcher Admin to Account Manager
- Maintaining good relationships with clients
- Operate as the lead point of contact for any and all matters specific to customers
- Ensure the timely and successful delivery of solutions according to customer needs
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Perform outgoing cold calls and warm calls for opportunities and meetings
Server
Kai Sushi
01.2014 - 04.2014
- And greet customers as they arrive
- Assists customers in ordering decisions by providing information on menu items
- Relay orders to the kitchen and ensure accuracy and speed of order
- Deliver orders to customers after ensuring the quality and quantity of food
- Set tables for dine-in customers
- Cash out customer with their correct order
- Open and close cash register accurately
Server
Kokoro Sushi
01.2012 - 12.2013
- Host and greet customers as they arrive and provide menu
- Assists customers in ordering decisions by providing information on menu items
- Serve welcome drinks and take orders
- Relay orders to the kitchen and ensure accuracy and speed of order
- Deliver orders to customers after ensuring the quality and quantity of food
- Serve beverages as requested
- Provided Checks , took payment and cashed out customers
- Clear and clean tables
Newborn Hearing Test Screener
Apnea Analysis Center
01.2010 - 12.2011
- Greet mothers and explain the process of the hearing test
- Check infant's hearing
- Maintain client’s privacy and follow HIPAA Regulations
- Make Daily report on newborn hearing test results
Education
High School Diploma -
Fountain Valley High School
Fountain ValleyAssociate of Science - Pharmacy
American Career College
Anaheim, CA01-2009
Associate of Science - Pharmacy
Orange Coast College
Costa Mesa, CaSkills
- Self-directed with ability to take initiative
- Dependable and punctual
- Hard and smart worker
- Fast learning & Team player
- Able to work under pressure
- Tech-Savvy with Excel/Word/ CRM: DebtPayPro/ DataCore/ Encompass
- Excellent Verbal/written communication skills
- Keen Attention to Detail
- Flexible and Adaptable
- Phenomenal Customer Relations
- Very Analytical and Critical Thinker
- Great Problem-Solver
- Excellent Phone Etiquette
- Self-Motivated
Certification
National Certified Pharmacy Technician
Certified Debt Specialist
Mortgage Loan Originator License
Timeline
Loan/Debt Consultant
Absolute Debt Relief
12.2023 - Current
Certified Debt Specialist
Beyond Finance
07.2022 - 08.2023
Senior Mortgage Banker
Network Capital Funding Corporation
02.2021 - 06.2022
Certified Debt Specialist
Americor
02.2020 - 02.2021
Student Loan Advisor
Docuservice
05.2019 - 01.2020
Student Loan Advisor
National Student Loans
09.2017 - 04.2019
Student Loan Advisor
National Student Aid Care
02.2016 - 08.2017
Systems / Account Manager
NuWorld Business
05.2014 - 09.2015
Server
Kai Sushi
01.2014 - 04.2014
Server
Kokoro Sushi
01.2012 - 12.2013
Newborn Hearing Test Screener
Apnea Analysis Center
01.2010 - 12.2011
High School Diploma -
Fountain Valley High School
Associate of Science - Pharmacy
American Career College
Associate of Science - Pharmacy
Orange Coast College
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