Mike Houchaimi

Managed Operations: As a restaurant owner, I oversaw the daily operations of the establishment. This involved tasks such as menu planning, inventory management, and ensuring a smooth flow of supplies.
Hired and Trained Staff: One of the key responsibilities is hiring the right people and training them to provide exceptional service. This includes chefs, waitstaff, bartenders, and support staff.
Ensured Quality Control: As a restaurant owner, I was responsible for maintaining high standards of quality in both food and service. I ensured that every dish meets the restaurant’s standards and that customers have an unforgettable dining experience.
Financial Management: Ensured the financial health of the restaurant. As an owner, I handled budgeting, tracked expenses, and optimized revenue to maximize profitability.
Built and Maintained Customer Relationships: A successful restaurant relies on a loyal customer base. As an owner, I engaged with customers, gathered feedback, and created strategies to enhance customer satisfaction and loyalty.
Marketing and Promotions: I attracted new customers and maintained a strong presence in the market by developing and implementing effective marketing strategies. This included social media campaigns, collaborations, and special events.
Ensured Compliance with Regulations: As an owner, I stayed updated with local, state, and federal regulations regarding food safety, employment laws, and permits. Compliance with these regulations is essential to avoid legal issues.
Handled Customer Complaints: When unhappy customers voice their concerns, it is the restaurant owner’s responsibility to address these issues promptly and ensure customer satisfaction. This involved effective communication and problem-solving skills.
Maintained a Positive Work Environment: I creating a pleasant work atmosphere that was essential for staff morale and productivity. As a restaurant owner, I fostered a positive work environment by recognizing and appreciating employees’ efforts.
Collaborated with Suppliers: Built good relationships with suppliers to secure quality ingredients and timely deliveries.