Job Search Status
Open to workDesired start date:
Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: No
Open To Work
Mike Hardman
St. Thomas,Canada
Work Preference
Summary
I am looking to transition into rental leasing. I am a customer-focused professional with expertise in client care and sales. I have managed parts logistics and ensured high-quality customer service. I train staff and uphold safety protocols to enhance client satisfaction and operational efficiency. I excel at building positive relationships, which contributes to a collaborative work environment.
Overview
39
39
years of professional experience
2
2
Certifications
Work History
Enhanced Home Support Worker
Enhanced HSW
11.2023 - Current
- Delivered personal care and assisted with daily living activities to enhance client comfort and independence.
- Assisted with personal hygiene tasks such as toileting, showering and bathing, shaving, and oral hygiene.
- Provided emotional support through active listening, empathy, and compassion.
- Ensured clean and safe home environment for clients, promoting well-being and health.
- Observed behaviour changes in clients and reported any significant information to the supervisor or case manager.
- Trained new staff on client support and safety protocols to improve service quality and consistency.
Sales Representative
Action Trailers
Strathroy, ON
03.2018 - 09.2023
- Executed sales transactions via telephone and in-store, enhancing customer engagement.
- Demonstrated product features and benefits during customer consultations.
- Provided exceptional customer service to assist clients with trailer selection.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Collaborated with sales managers at various trailer manufacturers to align product offerings with customer needs.
- Provided technical support for customers using the company's products or services.
- Created detailed work orders to streamline order processing.
Parts Manager
Action Trailers
Strathroy, ON
02.2018 - 09.2023
- Oversaw ordering and receiving of parts to ensure timely availability.
- Oversaw inventory levels for parts and supplies in busy trailer dealership, ensuring optimal stock availability.
- Maintained accurate records of all orders placed, received, and shipped, supporting inventory management.
- Coordinated supplier inquiries and managed parts calls at dealership, enhancing communication flow.
- Managed incoming supplier and parts calls while addressing inquiries from walk-in customers.
- Developed and maintained positive working relationships with vendors.
- Inventory Control of Parts and Ordering.
Labourer, Estimator
Berdan Paving LTD
Aylmer, ON
07.2008 - 03.2018
- Estimated and managed crew assignments for asphalt sealing and winter maintenance to ensure timely project completion.
- Conducted training sessions for new hires on company policies and procedures to facilitate smooth onboarding.
- Operated heavy machinery for asphalt paving and site preparation.
- Assisted in maintaining equipment and tools for optimal performance.
- Collaborated with team members to complete paving projects efficiently.
Sign Person, Operator
Border Paving Ltd.
Stony Plain, AB
01.2014 - 12.2017
- Installed road construction signs, including detours, to ensure safety and compliance on job sites.
- Operated Freightliner M2 Crew truck with trailer for transportation of crew and equipment.
- Coordinated with asphalt paving crews to ensure timely completion of projects.
- Operated skid steer and wheeled loader for various tasks.
Property Manager
Christine & Scott Noble
St. Thomas, ON
01.2012 - 12.2014
- Facilitated tenant relations and resolved concerns promptly, ensuring tenant satisfaction during owners' absence.
- Coordinated lawn care and upkeep at residential properties, enhancing curb appeal and tenant enjoyment.
- Directed snow removal operations to ensure safe and accessible properties during winter months.
Production Assembly Worker
01.1998 - 12.2008
- Operated machinery across multiple factories to maintain consistent production flow.
- Operated assembly line machinery to assemble components effectively.
- Inspected products for quality and conformity to specifications.
- Collaborated with team members to maintain a smooth workflow.
Manager
Radio Shack
London, ON
01.1993 - 12.1997
- Oversaw daily operations for retail electronics and customer service departments, ensuring efficient service delivery.
- Coordinated staff schedules to maximize store coverage during peak hours, improving customer service availability.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Developed and delivered training for employees on product knowledge and sales techniques, enhancing team capabilities.
- Oversaw inventory management, ensuring stock levels met customer demand.
Assistant Manager
Jack Fraser
St. Thomas, ON
01.1987 - 12.1992
- Executed merchandising strategies aligned with company standards to enhance product visibility and sales.
- Resolved customer service inquiries and complaints efficiently to maintain customer satisfaction and loyalty.
- Trained new staff on company policies and procedures to ensure compliance and effective onboarding.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Thames Valley District School Board
St. Thomas, ON01-1997
Skills
- Personal care
- Living assistance
- Client Care
- Customer Service
- First aid and safety
- Observational skills
- Documentation management
- Management
- Sales
- Logistics
- Parts Management
- Inventory management
Additional Information
First Aid/CPR, Lift training for clients requiring assistance., Greeted incoming customers and determined their needs., Provided product information and made suggestions., Notified customers of promotions and upsold products., Priced items and provided quotes., Set up product displays and ensured stock levels., Achieved sales goals and received awards., Processed payments accurately., Maintained inventory and ordered products., Handled customer situations professionally., Coached staff in sales techniques., Managed multi-line phone system., Conducted interviews and training., Delegated duties to maintain productivity., Assisted team members with tasks., Facilitated sales meetings.
Certification
MasterClass: How to become a Butler
Etiquette: Become confident in any situation
Affiliations
- Volunteer—First United Church, Co-Chair of Official Board, Stewards Team
- Volunteer First United Church, Worship Lay Leader, Member Care Team
Timeline
Enhanced Home Support Worker
Enhanced HSW
11.2023 - Current
Sales Representative
Action Trailers
03.2018 - 09.2023
Parts Manager
Action Trailers
02.2018 - 09.2023
Sign Person, Operator
Border Paving Ltd.
01.2014 - 12.2017
Property Manager
Christine & Scott Noble
01.2012 - 12.2014
Labourer, Estimator
Berdan Paving LTD
07.2008 - 03.2018
Production Assembly Worker
01.1998 - 12.2008
Manager
Radio Shack
01.1993 - 12.1997
Assistant Manager
Jack Fraser
01.1987 - 12.1992
GED -
Thames Valley District School Board