Mike Hammer

My journey with the City began in November 2022 when hired on as a contract employee with Solid Waste Collection out of the Bermondsey Yard. As an operator on a packer while collecting garbage, recycling, organics and yard waste, I learned the importance of communication with my crew member as well as the safe and efficient manner to drive/operate the truck and attached equipment. Immediately after receiving full-time status, I moved from packer to an auto truck. The experience of working independently place more emphasis on safe driving habits, problem-solving and customer relations. When proficient in day-to-day operations, in April 2023 I spoke with General Supervisor Stephen DeAbreu and Manager Frank Sguigna about my future with the City of Toronto. Our conversation led to an AR Supervisor position at Bermondsey. I truly believe I was afforded this opportunity because of hard work, dedication and the ability to be proactive and adapt quickly to change. The AR Supervisor position has been challenging but I embraced the challenge and thrive on controlling/organizing a day that most people see as chaotic.

I am proud of my achievements to date and look forward to more responsibility and a continued future with the City of Toronto. Please peruse my resume for insight into my current responsibilities and key qualifications for the position.

• Assigning staff daily collection activities of garbage, recycling, organics and yard waste.
• Monitor and evaluates staff performance during collection.
• Educate and/or perform disciplinary action when necessary.
• Investigate and complete reports associated to incidents, accidents and hazards.
• Investigate complaints from City officials and the public.
• Ensure daily work timelines are met.
• Make certain daily assignments are completed in a safe and effective manner.
• Operate a variety of collection vehicles and equipment.
• Knowledgeable of mechanical equipment attached to vehicles.
• Perform Daily Pre-Trip Inspection Report (Circle Check); identifies and reports vehicle and equipment malfunctions; maintains vehicle and equipment in a clean and tidy condition.
• Complete reports (e.g., Driver’s Collision/Incident Report) related to assigned duties and responsibilities.

• Experience in Waste Management that includes the delivery of collection services of garbage, recycling, organics, bulk items and yard waste.
• Supervision of day-to-day operation of staff including the assigning and reviewing the work.
• Experience investigating and resolving service request/complaints in accordance with appropriate departmental policies and guidelines.
• Competent in communication and negotiation conflict resolutions.
• The ability to motivate, coordinate and lead staff during daily service deliveries.
• Proficient in the use of computers and programs including Microsoft Office.
• The ability to communicate both orally and in writing with City officials and public.
• Familiar with Labour Legislation and policies.
• Familiar with Ontario Statutes including the Occupational Health & Safety Act.
• Currently possess a valid Ontario class 'G' and 'DZ' driver’s license along with a valid City driver’s permit.
• Physically capable of performing required duties in all weather conditions.
• Ability to work in a safe, efficient and courteous manner.
• Able to work days, nights, afternoons and weekends.

Employee ID: 8237459