Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Mike Hahn

Benahavis ,Malaga

Summary

Self-motivated sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

I pride myself in my ability to listen to a customers needs, provide solutions whilst providing an exceptional customer experience. I have experience with both B2B and B2C and a strong understanding of the Digital Marketing industry.

Overview

8
8
years of professional experience

Work History

Account Manager

Autotrader
Vancouver, BC
04.2022 - Current
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Educated clients on new Digital Solutions and updated account information to maintain high standards of client service.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Managed over 64 Dealer Accounts while providing exceptional support whilst maximizing revenue.

Sales Associate

Openroad Toyota Port Moody
Port Moody, BC
10.2020 - 03.2022
  • Sell on average 16 - 20 cars every month aiming for $35000 to $50000 front end profit.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Followed up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Sales Manager

Clarkdale Volkswagen
Vancouver, BC
05.2018 - 08.2020
  • Improved sales processes to streamline customer sales process within the dealership.
  • Developed and implemented comprehensive salesperson training program.
  • Desking deals, assisting with closing of deals when needed while maximizing gross.
  • Maintaining used inventory while monitoring recondition process.
  • Complete understanding of the lease portfolio while working with the lease portfolio manager to achieve 40 percent retention.
  • Reaching and striving to surpass monthly sales targets.
  • Overlooking the internet department to confirm we are achieving a strong closing ratio, while making sure internet sales associates are following up with every lead.

Lease Portfolio Manager

Clarkdale Volkswagen
Vancouver, BC
03.2014 - 05.2018
  • Managing the Lease Portfolio while aiming for a 40 percent retention.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Education

BBA - Marketing

George Brown College
Toronto
04.2012

Skills

  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Meeting Sales Goals
  • Engaging with Diverse Customers
  • Strategic planning
  • Employee training
  • Negotiation
  • Staff Management
  • Business projections
  • Process improvements
  • Staffing requirements
  • Account Management
  • Strategic Selling
  • Revenue Growth

Timeline

Account Manager

Autotrader
04.2022 - Current

Sales Associate

Openroad Toyota Port Moody
10.2020 - 03.2022

Sales Manager

Clarkdale Volkswagen
05.2018 - 08.2020

Lease Portfolio Manager

Clarkdale Volkswagen
03.2014 - 05.2018

BBA - Marketing

George Brown College

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Mike Hahn