Summary
Overview
Work History
Education
Skills
Certification
Languages
Communication Skills
Years Of Experience
Timeline
Generic

Mike Gill

Surrey,BC

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager

Dexton Medical/Lifesupply
01.2021 - Current
  • Set flow of merchandise
  • Oversaw all aspects of operations
  • Managed team of 4
  • Fulfillment of online purchases
  • Created and maintained relationships with vendors.

Floor Manager and Store Manger

Bed Bath and Beyond
05.2016 - 09.2019
  • Manage the day to day operations of the business
  • Over saw 2 ASM and 2 supervisors as Floor manager in North Vancouver
  • Mapped and planned seasonal room change overs
  • Executed them from beginning to end
  • Handled HR procedures from coaching to yearly reviews
  • Increased sales from a negative 3% decrease to a 3% increase when I took over the Richmond location
  • Increased online in store sales in Richmond location from 6% to 8%
  • Greater efficiency in freight put away with proper use of freight notes
  • Implemented and sustained ESR (efficient store routines) in North Van and Richmond Locaitons for a smoother store operation
  • Had the highest email capture rate in district at 15% at Richmond location.

Store Manager

Dollarama
03.2015 - 05.2016
  • Manage the day to day of operations of the outlet
  • Achieved Store sales plan each quarter
  • Increased store morale through positive encouragement
  • Kept labour in line within the stores budget.

Store Manager

XS Cargo
06.2014 - 10.2014
  • Managed retail operations of 10 employees
  • Streamlined the operations of this location, and increased store morale in location
  • Increased store morale, by encouraging consistent work and fair recognition
  • Re merchandised entire store to flow with company guidelines
  • Top 2 in district to sales plan percentage
  • Emptied stock room while making the store a more shoppable experience.

Store Manager

Liquidation World/Big Lots Canada
01.2006 - 01.2014
  • Managed 4 Liquidation world/Big lots locations during 7 and half years
  • Started in a 12,000 sq
  • Ft
  • Location in surrey central and spent past 2 years running a top 13 location 3.2 million dollar location
  • Hired, developed, and trained many new and experienced employees
  • Re branded Langley and Mission to a new format, to increase freight flow and make it more customer friendly environment
  • Headed the closure of the Whitehorse store in a 4 week period
  • Organized shipment of fixtures back to mainland
  • Managed the Langley store and brought down labour from 13% to 10% while increasing sales and improving store morale
  • Ran and directed a group of 45 employees of a grand opening of the Richmond LW building
  • 95,000 sq
  • Rona building that we LW had taking over was to be converted to a LW in 4 weeks
  • Opened on time and achieved the desired sales results for the first quarter
  • Managed the DTS process (Dock to stock) and led by showing leadership and listening to new and better ideas
  • Managed all HR wins and falls in all my locations, to build better functioning teams
  • Achieved to control costs and increased sales to achieve a better bottom line
  • Effectively communicated with all members of staff daily with mini morning meetings and afternoon meetings
  • Met or exceeded sales expectations week to week
  • Managed loss of inventory through consistent training and leadership
  • Inventory numbers where under company targets.

Full Service Business Manager

Zeller Inc
01.1999 - 01.2006
  • Managed 4 depts., which included Electronics/Cosmetics, Jewelry/Major home fashions and Shoes
  • Responsible for planograms, staffing and sales performance
  • Managed inventory control
  • Improved weekly sales from year to year
  • Developed new associates
  • Evaluated performance of all associates in my depts
  • Handled customer complaints/issues.

Stock room Manager

Zeller Inc
10.2005 - 12.2005
  • Ran the stockroom with 20 employees
  • Responsible for the flow of inventory in to the back door to the floor
  • Handled all customer picks and logged all deliveries
  • Assisted with floor plan and execution
  • Ensured proper coverage in the stock room at all times
  • Handled customer complaints or compliments
  • Unloaded and loaded all trucks that came in to the location.

Education

Diploma in Business Management and E-Commerce -

Vancouver Carrer College
Vancouver, BC

Skills

  • Microsoft Office
  • Scheduling
  • Training
  • Event Planning
  • Budgeting
  • Management
  • Organizational Skills
  • Typing
  • Payroll
  • CPR
  • Payroll Management
  • Customer Service Management
  • Project Management
  • POS Systems
  • Loss Prevention
  • Talent Recruitment
  • Operations Management
  • Hourly shift management
  • Risk Management

Certification

Certified First Aid and CPR Training

Languages

English
Punjabi

Communication Skills

Strong

Years Of Experience

25

Timeline

Store Manager

Dexton Medical/Lifesupply
01.2021 - Current

Floor Manager and Store Manger

Bed Bath and Beyond
05.2016 - 09.2019

Store Manager

Dollarama
03.2015 - 05.2016

Store Manager

XS Cargo
06.2014 - 10.2014

Store Manager

Liquidation World/Big Lots Canada
01.2006 - 01.2014

Stock room Manager

Zeller Inc
10.2005 - 12.2005

Full Service Business Manager

Zeller Inc
01.1999 - 01.2006

Diploma in Business Management and E-Commerce -

Vancouver Carrer College
Mike Gill