Mike Gill
Surrey,BC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Dexton Medical/Lifesupply
01.2021 - Current
- Set flow of merchandise
- Oversaw all aspects of operations
- Managed team of 4
- Fulfillment of online purchases
- Created and maintained relationships with vendors.
Floor Manager and Store Manger
Bed Bath and Beyond
05.2016 - 09.2019
- Manage the day to day operations of the business
- Over saw 2 ASM and 2 supervisors as Floor manager in North Vancouver
- Mapped and planned seasonal room change overs
- Executed them from beginning to end
- Handled HR procedures from coaching to yearly reviews
- Increased sales from a negative 3% decrease to a 3% increase when I took over the Richmond location
- Increased online in store sales in Richmond location from 6% to 8%
- Greater efficiency in freight put away with proper use of freight notes
- Implemented and sustained ESR (efficient store routines) in North Van and Richmond Locaitons for a smoother store operation
- Had the highest email capture rate in district at 15% at Richmond location.
Store Manager
Dollarama
03.2015 - 05.2016
- Manage the day to day of operations of the outlet
- Achieved Store sales plan each quarter
- Increased store morale through positive encouragement
- Kept labour in line within the stores budget.
Store Manager
XS Cargo
06.2014 - 10.2014
- Managed retail operations of 10 employees
- Streamlined the operations of this location, and increased store morale in location
- Increased store morale, by encouraging consistent work and fair recognition
- Re merchandised entire store to flow with company guidelines
- Top 2 in district to sales plan percentage
- Emptied stock room while making the store a more shoppable experience.
Store Manager
Liquidation World/Big Lots Canada
01.2006 - 01.2014
- Managed 4 Liquidation world/Big lots locations during 7 and half years
- Started in a 12,000 sq
- Ft
- Location in surrey central and spent past 2 years running a top 13 location 3.2 million dollar location
- Hired, developed, and trained many new and experienced employees
- Re branded Langley and Mission to a new format, to increase freight flow and make it more customer friendly environment
- Headed the closure of the Whitehorse store in a 4 week period
- Organized shipment of fixtures back to mainland
- Managed the Langley store and brought down labour from 13% to 10% while increasing sales and improving store morale
- Ran and directed a group of 45 employees of a grand opening of the Richmond LW building
- 95,000 sq
- Rona building that we LW had taking over was to be converted to a LW in 4 weeks
- Opened on time and achieved the desired sales results for the first quarter
- Managed the DTS process (Dock to stock) and led by showing leadership and listening to new and better ideas
- Managed all HR wins and falls in all my locations, to build better functioning teams
- Achieved to control costs and increased sales to achieve a better bottom line
- Effectively communicated with all members of staff daily with mini morning meetings and afternoon meetings
- Met or exceeded sales expectations week to week
- Managed loss of inventory through consistent training and leadership
- Inventory numbers where under company targets.
Full Service Business Manager
Zeller Inc
01.1999 - 01.2006
- Managed 4 depts., which included Electronics/Cosmetics, Jewelry/Major home fashions and Shoes
- Responsible for planograms, staffing and sales performance
- Managed inventory control
- Improved weekly sales from year to year
- Developed new associates
- Evaluated performance of all associates in my depts
- Handled customer complaints/issues.
Stock room Manager
Zeller Inc
10.2005 - 12.2005
- Ran the stockroom with 20 employees
- Responsible for the flow of inventory in to the back door to the floor
- Handled all customer picks and logged all deliveries
- Assisted with floor plan and execution
- Ensured proper coverage in the stock room at all times
- Handled customer complaints or compliments
- Unloaded and loaded all trucks that came in to the location.
Education
Diploma in Business Management and E-Commerce -
Vancouver Carrer College
Vancouver, BCSkills
- Microsoft Office
- Scheduling
- Training
- Event Planning
- Budgeting
- Management
- Organizational Skills
- Typing
- Payroll
- CPR
- Payroll Management
- Customer Service Management
- Project Management
- POS Systems
- Loss Prevention
- Talent Recruitment
- Operations Management
- Hourly shift management
- Risk Management
Certification
Certified First Aid and CPR Training
Languages
English
Punjabi
Communication Skills
Strong
Years Of Experience
25
Timeline
Store Manager
Dexton Medical/Lifesupply
01.2021 - Current
Floor Manager and Store Manger
Bed Bath and Beyond
05.2016 - 09.2019
Store Manager
Dollarama
03.2015 - 05.2016
Store Manager
XS Cargo
06.2014 - 10.2014
Store Manager
Liquidation World/Big Lots Canada
01.2006 - 01.2014
Stock room Manager
Zeller Inc
10.2005 - 12.2005
Full Service Business Manager
Zeller Inc
01.1999 - 01.2006
Diploma in Business Management and E-Commerce -
Vancouver Carrer College