Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Dexton Medical/Lifesupply
01.2021 - Current
Set flow of merchandise
Oversaw all aspects of operations
Managed team of 4
Fulfillment of online purchases
Created and maintained relationships with vendors.
Floor Manager and Store Manger
Bed Bath and Beyond
05.2016 - 09.2019
Manage the day to day operations of the business
Over saw 2 ASM and 2 supervisors as Floor manager in North Vancouver
Mapped and planned seasonal room change overs
Executed them from beginning to end
Handled HR procedures from coaching to yearly reviews
Increased sales from a negative 3% decrease to a 3% increase when I took over the Richmond location
Increased online in store sales in Richmond location from 6% to 8%
Greater efficiency in freight put away with proper use of freight notes
Implemented and sustained ESR (efficient store routines) in North Van and Richmond Locaitons for a smoother store operation
Had the highest email capture rate in district at 15% at Richmond location.
Store Manager
Dollarama
03.2015 - 05.2016
Manage the day to day of operations of the outlet
Achieved Store sales plan each quarter
Increased store morale through positive encouragement
Kept labour in line within the stores budget.
Store Manager
XS Cargo
06.2014 - 10.2014
Managed retail operations of 10 employees
Streamlined the operations of this location, and increased store morale in location
Increased store morale, by encouraging consistent work and fair recognition
Re merchandised entire store to flow with company guidelines
Top 2 in district to sales plan percentage
Emptied stock room while making the store a more shoppable experience.
Store Manager
Liquidation World/Big Lots Canada
01.2006 - 01.2014
Managed 4 Liquidation world/Big lots locations during 7 and half years
Started in a 12,000 sq
Ft
Location in surrey central and spent past 2 years running a top 13 location 3.2 million dollar location
Hired, developed, and trained many new and experienced employees
Re branded Langley and Mission to a new format, to increase freight flow and make it more customer friendly environment
Headed the closure of the Whitehorse store in a 4 week period
Organized shipment of fixtures back to mainland
Managed the Langley store and brought down labour from 13% to 10% while increasing sales and improving store morale
Ran and directed a group of 45 employees of a grand opening of the Richmond LW building
95,000 sq
Rona building that we LW had taking over was to be converted to a LW in 4 weeks
Opened on time and achieved the desired sales results for the first quarter
Managed the DTS process (Dock to stock) and led by showing leadership and listening to new and better ideas
Managed all HR wins and falls in all my locations, to build better functioning teams
Achieved to control costs and increased sales to achieve a better bottom line
Effectively communicated with all members of staff daily with mini morning meetings and afternoon meetings
Met or exceeded sales expectations week to week
Managed loss of inventory through consistent training and leadership
Inventory numbers where under company targets.
Full Service Business Manager
Zeller Inc
01.1999 - 01.2006
Managed 4 depts., which included Electronics/Cosmetics, Jewelry/Major home fashions and Shoes
Responsible for planograms, staffing and sales performance
Managed inventory control
Improved weekly sales from year to year
Developed new associates
Evaluated performance of all associates in my depts
Handled customer complaints/issues.
Stock room Manager
Zeller Inc
10.2005 - 12.2005
Ran the stockroom with 20 employees
Responsible for the flow of inventory in to the back door to the floor
Handled all customer picks and logged all deliveries
Assisted with floor plan and execution
Ensured proper coverage in the stock room at all times
Handled customer complaints or compliments
Unloaded and loaded all trucks that came in to the location.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)